Printronix T5000 setup guide Troubleshooting the Rfid UHF Encoder Symptom Solution

Selecting The Tools

Troubleshooting

If you are having trouble with the RFID UHF encoder, consult

Table 2 for a list of symptoms and possible solutions.

Table 2. Troubleshooting the RFID UHF Encoder

Symptom		Solution
No communication between the	1.	Make sure the serial interface adapter and
printer and the reader		the serial cable are plugged into the printer.
		See “Installation” on page 23.
	2.	Make sure Reader = Enable in the RFID
		CONTROL menu.
	3.	Use the RFID Test option in the RFID
		CONTROL menu (Admin User enabled) to
		read and display the current RFID tag
		content. RFID tags usually contain a valid
		entry due to the pre-test process. See “RFID
		Test” on page 54.
Tag failed	1.	The label could be misaligned. Perform the
		Auto Calibrate procedure (page 37) to
		ensure the label is at top-of-form.
	2.	Make sure the media are smart labels with
		RFID tags located in the correct position.
	3.	The RFID tag could be defective. Try
		another tag.
	4.	Make sure the application does not send too
		few or too many digits to the RFID tag.
Inconsistent results	Make sure the media is loaded correctly and
	passes smoothly over the antenna. See
	“Loading Media And Ribbon” on page 29.
The RFID UHF encoder works,	Make sure that both Error Handling and Label
but it does not meet expectations	Retry are set to desired values in the RFID
	CONTROL menu.

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