Telenetics DSP9612RM Appendix D RMA Procedure, Return Merchandise Authorization RMA Procedure

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Appendix D

RMA Procedure

Return Merchandise Authorization (RMA) Procedure

Before returning any Telenetics product, an RMA number must be obtained. Before asking for an RMA number, ascertain that the product was purchased from Telenetics. If you bought the product from a Distributor or Systems Integrator, the product should be returned to that vendor.

The most convenient method to obtain an RMA number for a product purchased from Telenetics is to send an email to support@telenetics.com. Information required must include

Your Company Name, address, the actual address that we would use to return the product to you. Please include any Mail Stop or specific delivery information. The City, State, and zip code are all required. Your phone and FAX numbers. Your email address.

If the above information is on your letterhead, that format is acceptable.

For each item you wish to return: List the product model number, usually found on the serial number tag, the serial number for each item you wish to return, a description of the problem you are encountering, and the cause of the problem (if known).

A product support specialist may call to verify that the product is properly installed or may ask you to perform tests to insure that the product has actually failed.

After review of the problem, an RMA number will be assigned, you will be notified by email or FAX.

The product must be properly packed and returned to:

Telenetics

25111 Arctic Ocean

Lake Forest, CA 92630

The RMA number must be legibly displayed on the shipping carton.

No RMA’s will be issued without a product review, Telenetics will not be responsible for any product returned without an RMA number.

In the near future the RMA form will be available on our Web site Telenetics.com/support/rma. Fill in all blanks and click on the “Submit” button.

If you think the product may be out of warranty, include a method of payment for repairs, either a Purchase Order number, or Credit card number, Card Holder Name, Date of Expiration on the RMA request. Repairs currently require 5 – 10 working days, and are returned UPS second day air.

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Contents DSP9612RM Flash Poll Rack-Mount Modem User’s Guide Compliances Contents Contents Chapter Introduction Features Applications Ancillary DocumentationIntroduction Chapter Installation Unpacking Your HardwareAdditional Items You Need Hardware Overview Front View of ModemComponent View Installation Summary Configuring the ModemConfiguring the Modem SW1-1 through SW1-4 − Transmit Level high- & low-speed modes SW1-5 − Receiver Dynamic Range high- & low-speed modes SW2-1 − Fast Poll/FSK high- & low-speed modes SW2-8 − Carrier Control high- & low-speed modes Low-Speed FSK Mode SW1-1 through SW1-4 Switch Settings SW1-6 and SW1-7 − RTS-CTS Delay low-speed mode only SW2-2 − CD Delay low-speed mode only SW2-5 − Soft Carrier low-speed mode only Installing the Modem in the Universal Data Shelf Installing the Modem in the Universal Data ShelfInstalling the Modem Connecting to a Transmission Line Modular Jack ConnectorsConnecting an RS-232 Device LEDs DLBLoopback Control Switch Illustrates these three diagnosticsAppendix a Troubleshooting Problem SolvingPage Appendix B Specifications General SpecificationsMechanical Specifications Back-to-Back Connections to a Second Modem RS-232 RTU InterfaceEnvironmental Specifications CompliancesAppendix C Limited Product Warranty Appendix D RMA Procedure Return Merchandise Authorization RMA Procedure