Telenetics DSP 9612 manual Appendix a Troubleshooting, Problem Solving

Appendix A

Troubleshooting

n the event you encounter a problem using your Telenetics modem, Irefer to the troubleshooting information in this appendix.

,

IMPORTANT

If you encounter a problem with your modem, be sure the switches on the bottom of the modem are set to the appropriate positions. If a switch is halfway between an on and off setting, the modem will not operate properly.

Problem Solving

Table A-1 offers troubleshooting solutions for modem problems.

Table A-1. Troubleshooting Suggestions

If…	Perform These Procedures…
Modem does not respond to	Check the power supply input for your
the attached DTE and the all	specific model (see page 27).
LEDs are off.
Modem does not receive data,	The receive line pair may be
and the DCD and RxD LEDs	disconnected from the modem. Make
are off.	sure the transmission line connection
	to the modem is accurate and secure.
	The receive signal level may be below
	the CD threshold. Set SW1-5 ON to
	see whether configuring the modem
	for a −43 dBm threshold resolves the

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