User’s Guide
AppleTalk Troubleshooting
If you cannot print from an AppleTalk for Macintosh computer, you have checked the hardware and network as described in the previous steps, then check the following:
Make sure that you are running Phase 2 AppleTalk and that you have selected the correct network interface from the Network Control Panel on the Macintosh.
If you have a large network, ensure you have the Laser Writer
V8.2 or later drivers (or equivalent driver such as the HP LaserJet), because earlier versions may cause PostScript errors. Verify that you get the correct printer information when you select Printer Info from the Setup button in the Chooser.
Verify that you have selected the correct AppleTalk zone. The TROY print server gets its zone information from router broadcasts, and may not be in the zone you expect and will not show up in the Chooser. In this case, you may need to force the zone name with the SET APPLETALK ZONE command. Verify that you have a PostScript printer, because AppleTalk requires PostScript. If you have a printer with automatic language switching, the printer may need to be manually forced into PostScript mode via the printer front panel.
Windows Troubleshooting
If you are having trouble printing with Windows, check the following (also refer to the TCP/IP Troubleshooting section):
Make sure that you can ping the TROY print server using the DOS command PING ipaddress, where ipaddress is the IP address of the TROY print server. If you cannot ping the print server, you will not be able to print.
If you are getting distorted printouts, try printing using the generic/text printer driver.
Document | 16 |