TROY Group PocketBasic manual User’s Guide Troubleshooting, Printing Problems

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User’s Guide

Troubleshooting

This section describes procedures for troubleshooting problems you may encounter with the TROY print server, and is divided into the following sections:

Installation Problems

Intermittent Problems Protocol-Specific Troubleshooting

If you have followed the steps in this section and you believe that you have a defective print server, then please refer to the information on returning defective products on page 22 of this User’s Guide.

Printing Problems

If you cannot print to the TROY print server after you install it, check the following:

Make sure that the printer is powered on and is on-line, and that all cables are securely plugged in.

If the printer starts up OK but you cannot print, the problem could be one of the following:

There is a problem with the interface between the print server and the printer.

There is a problem with the network connection or cabling.

There is a queue setup problem, a print server setup problem, or other protocol-related problem.

CHECKING THE INTERFACE BETWEEN THE PRINT SERVER AND THE PRINTER:

1.First make sure that the print server is securely plugged in to the printer.

2.Wait about two minutes after the printer is powered ON, and then run a print server self-test by pushing the button on the back of the print server for less than five seconds.

NOTE: Pushing the button for more than five seconds will reset the print server to factory defaults.

Document #40182-120 Rev. A

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Contents PocketBasic Print Server Installation and User’s Guide0560 Table of Contents User’s Guide Introduction Package ContentsUser’s Guide Installation Requirements Verifying Successful Installation User’s Guide Hardware SetupUser’s Guide Verifying the Connection to the Printer Label Color State Status LED IndicatorsWeb Browser Interface HP Web JetAdmin UtilityUser’s Guide Management Methods ExtendView UtilityConfiguration Console User’s Guide Microsoft Windows Network Configuration User’s Guide AppleTalk Configuration OS 8.x User’s Guide Macintosh Network ConfigurationConfiguring to Print using TCP/IP OS AppleTalk Configuration OSPrinting Problems User’s Guide TroubleshootingChecking the Network Connection and Cabling Intermittent Problems TCP/IP Troubleshooting Windows Troubleshooting AppleTalk TroubleshootingLoading New Firmware Using the TCP/IP Update Utility User’s Guide User’s Guide User’s Guide Worldwide Web Support Technical Support User’s Guide Obtaining Technical AssistanceUser’s Guide Returning Products User’s Guide Contacts For United States Users User’s Guide Safety and Regulatory NoticesFor Canadian Users For European UsersUser’s Guide Declaration of Conformity FCC Council Directives 89/336/EEC Electromagnetic Compatibility User’s Guide Declaration of Conformity CE
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