TROY Group PocketBasic manual User’s Guide Obtaining Technical Assistance

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User’s Guide

Obtaining Technical Assistance

TROY technical support is available to assist you with any questions concerning the setup, operation, or maintenance of your TROY print server.

Worldwide Web Support

Located at <http://www.troygroup.com>, the TROY web site provides answers to many common technical questions and also includes copies of product manuals and literature, as well as utilities and firmware load images.

Technical Support

North and South America

If you need to talk to one of our Technical Support Specialists, our support line is open Monday through Friday, 8 AM to 8 PM, Eastern Standard Time.

U.S. 48 contiguous States: (800) 332-6427

Canada, Alaska, Hawaii, and South America: +1-304-232-0899

E-Mail: <technicalsupport@troygroup.com>

Europe

Technical support is available in either German or English from Monday through Thursday, 9 AM to 12 PM and 1 PM to 5 PM, and on Friday from 9 AM to 12 PM and 1 PM to 4 PM.

Phone: +49-7032-9454-21

E-Mail: <support@troygroup.de>

Web: <http://www.troygroup.de>

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Contents Print Server Installation and User’s Guide PocketBasic0560 Table of Contents Introduction Package Contents User’s GuideUser’s Guide Installation Requirements User’s Guide Hardware Setup Verifying Successful InstallationUser’s Guide Verifying the Connection to the Printer LED Indicators Label Color State StatusHP Web JetAdmin Utility User’s Guide Management MethodsExtendView Utility Web Browser InterfaceConfiguration Console User’s Guide Microsoft Windows Network Configuration User’s Guide User’s Guide Macintosh Network Configuration AppleTalk Configuration OS 8.xAppleTalk Configuration OS Configuring to Print using TCP/IP OSUser’s Guide Troubleshooting Printing ProblemsChecking the Network Connection and Cabling Intermittent Problems TCP/IP Troubleshooting AppleTalk Troubleshooting Windows TroubleshootingLoading New Firmware Using the TCP/IP Update Utility User’s Guide User’s Guide User’s Guide User’s Guide Obtaining Technical Assistance Worldwide Web Support Technical SupportUser’s Guide Returning Products User’s Guide Contacts User’s Guide Safety and Regulatory Notices For United States UsersFor European Users For Canadian UsersUser’s Guide Declaration of Conformity FCC User’s Guide Declaration of Conformity CE Council Directives 89/336/EEC Electromagnetic Compatibility