TROY Group PocketBasic manual User’s Guide Returning Products

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User’s Guide

Returning Products

If you need to return a TROY product for any reason (failures, incorrect shipments, etc.), follow the steps below:

1.Contact the TROY Technical Support group at (304) 232-0899 to request a Return Goods Authorization (RGA) number (for North and South American customers), or call +49-7032-9454-21 (for European customers) and request a Return Material Authorization (RMA) number.

2.Be prepared with the serial number of the unit you are returning. You will be asked for the serial number to verify warranty coverage.

Please record these serial numbers in the space provided below for future reference.

Print Server Model #: ________________________________

Print Server S/N: ____________________________________

Make sure that you write the RMA or RGA number on the outside of the shipping container you use to return the product. Please ship the defective product(s) to the appropriate address below:

North and South America:

Europe:

TROY Group, Inc.

TROY GmbH

RGA# _________

RMA# _________

3 Bryan Drive

Schwarzwaldstr. 99

Wheeling, WV 26003

D-71083 Herrenberg,

 

Germany

Document #40182-120 Rev. A

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Contents PocketBasic Print Server Installation and User’s Guide0560 Table of Contents User’s Guide Introduction Package ContentsUser’s Guide Installation Requirements Verifying Successful Installation User’s Guide Hardware SetupUser’s Guide Verifying the Connection to the Printer Label Color State Status LED IndicatorsUser’s Guide Management Methods HP Web JetAdmin UtilityExtendView Utility Web Browser InterfaceConfiguration Console User’s Guide Microsoft Windows Network Configuration User’s Guide AppleTalk Configuration OS 8.x User’s Guide Macintosh Network ConfigurationConfiguring to Print using TCP/IP OS AppleTalk Configuration OSPrinting Problems User’s Guide TroubleshootingChecking the Network Connection and Cabling Intermittent Problems TCP/IP Troubleshooting Windows Troubleshooting AppleTalk TroubleshootingLoading New Firmware Using the TCP/IP Update Utility User’s Guide User’s Guide User’s Guide Worldwide Web Support Technical Support User’s Guide Obtaining Technical AssistanceUser’s Guide Returning Products User’s Guide Contacts For United States Users User’s Guide Safety and Regulatory NoticesFor Canadian Users For European UsersUser’s Guide Declaration of Conformity FCC Council Directives 89/336/EEC Electromagnetic Compatibility User’s Guide Declaration of Conformity CE
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