USER'S MANUAL
Contacting Microtech Technical Support
The FireSCSI Xpress is relatively easy to install and operate and normally should not produce many complications. However, if you need assistance or have questions of any kind, our trained staff members are ready to help. Our Technical Support and Customer Service Departments can be reached via
Click here to
visit Microtech Tech
Support Online
Returning Products for Service
When calling for support, if a Technical Support specialist recommends that you return the product to Microtech, the Technical Support specialist will transfer you to Customer Service for a Return Merchandise Authorization (RMA) number. The RMA number must appear on the outside of your shipping carton. Any package that does not carry an RMA number will be refused by Microtech’s Receiving Department.
Pack the FireSCSI Xpress in its original box. Be certain that it fits snugly and is surrounded with the original packing material.
■Improper packing can result in damage to the device, and may result in voiding the warranty.
■Microtech will not accept an improperly packaged device.
You are responsible for paying the cost of shipping the device to Microtech; Microtech will pay the return shipping on any Warranty RMA. Be sure to include the RMA number on the outside of the box. Please ship the device to:
Microtech International, Inc.
242 Branford Road
North Branford, CT
19