Solutions to Common Problems
If you are experiencing problems regarding your FireSCSI Xpress refer to the questions below for a possible solution. Additionally up to the minute tips and solutions can also be found on our web site: www.microtechint.com. If the problem persists after trying the solutions provided below and on our web site, please contact our technical support department.
?What SCSI-based products are compatible with the FireSCSI Xpress? Are all SCSI devices supported? Will I need a firmware upgrade to support these and other types of SCSI products in the future?
A.The FireSCSI Xpress is compatible with a variety of SCSI devices which comply to the
industry SCSI standard (ANSI X3.131-1986 SCSI Standard). The FireSCSI Xpress works with removable media and fixed storage devices, (such as SyQuest, Zip, Jaz, Magneto Optical, hard drives, CD and CD recorders/re-writables), and a variety of scanners and other devices. However some devices which use proprietary SCSI controllers/connectors (certain scanners, and other devices) may not be compatible initially and may require updated drivers in the future or may not be compatible at all. You will not need to upgrade the firmware on your FireSCSI Xpress to support other types of devices, compatibility is augmented via simple software updates. Check our web site periodically for device and driver compatibility updates. It may also be helpful to contact or Technical Services Department in regards to compatibility questions.
?What should I do if my computer warns that I need software to run a particular device?
A.Unplug the FireSCSI Xpress. Install the appropriate drivers for the particular device. Re- connect the FireSCSI Xpress. If this does not work contact Microtech Technical Support.
?How many SCSI devices can I connect to the FireSCSI Xpress Adapter? A: You can connect only one SCSI device at a time to the FireSCSI Xpress.
17