Socket Mobile Digital Phone Card for Data-Capable Mobile Phone manual Appendix C Troubleshooting

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Appendix C Troubleshooting

SYMPTOM:

•My computer does not recognize my phone and/or AT commands

•I cannot place a call.

POSSIBLE REASONS	SOLUTION
Your phone is not turned on.	Power ON your phone.
Your phone is not communicating	Power your phone OFF, then ON
properly with your computer.	again.
The cable between your phone and	Make sure you are using the
the DPC is not connected correctly.	correct data cable and all
	connectors are securely fastened.
Other software is using the COM	Deactivate the software that is
port.	using the COM port. ActiveSync
	usually uses the COM port.
You have multiple modems set up	Configure your communications
on your computer, and your	software for a DPC connection.
software is configured for a modem	Select your mobile phone as the
other than the mobile phone.	modem.
The COM port is disabled.	Consult your computer’s user
	guide for help managing COM
	ports.
Your data cable or PC Card	Check the pins (metal contacts) on
adapter are damaged.	either end of the cable and/or
	adapter. If any appear bent or
	unaligned, you may need them
	replaced.
There is a conflict with COM ports	Consult your computer’s user
and IRQs.	guide for help managing COM
	ports.
Your computer is waiting for the	Make sure that the Wait for dial
dial tone.	tone box is unchecked. Refer to the
	chapter for your computer type to
	modify your connection’s settings.

54 APPENDIX C: TROUBLESHOOTING

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Contents User’s Guide How this Manual is Organized Table of Contents Appendix a Specifications Appendix B Hints and Tips Introduction OverviewWorking Wirelessly with the DPC Wireless Web BrowsingContents of the Connection Kit Setup for Casio BE-300 Installation Steps SummarySetup for Windows CE Setup for Windows 9x/Me/2000/XP Setup for Mac OSRegister the Card Preliminary SetupActivate Mobile Phone Data Service Network Information Form Uninstall Old Socket DPC Software Windows CE Setup Install the Software IMPORTANT! YOU Must RUN the FILE! do not Save ITOpen screen from Internet Explorer EXE icon HTM icon for NetscapeInsert the Card and Attach the Phone Set up Remote Networking Go to Start Settings ConnectionsRemote Networking for Pocket PC Devices Connections screenTCP/IP screen Name Servers screen Make New Connection screenTCP/IP and Name Servers screens. Tap ok Phone number screen Dialing settings screenInternet Settings screen Call Options screen Make New Dial-Up Connection, tap on TCP/IP Settings…Remote Networking for Palm-size and Handheld PC Devices Make New Dial-Up Connection screen, tap Next If using DHCP, check Use server-assigned IP address. Tap OKGeneral TCP/IP Settings screen Make a Data Call Making a Data Call for Pocket PC DevicesConnection status screen Enter your User name and PasswordNetwork Log On screen Go to Start Today Connection settings screen Making a Data Call for Palm-size and Handheld PC DevicesEnding a Data Call Casio BE-300 Setup Go to Main Connections. Tap on New Setting Speed 19200 bps Wait for tone uncheckedConnect Disconnect NowWindows 9x/Me Setup Insert the Installation CDAdd New Hardware Wizard Set up Windows for New Modem Go to Start Settings Control Panel ModemsInstall New Modem screen Modem Properties screenModem port screen Modem detection screenModem manufacturer and model screen Go to My Computer Dial-Up Networking Make New Connection Server Types screen TCP/IP Settings screen Connect To screen Windows 2000/XP Setup Found New Hardware Wizard Modems screen Set up Windows for a New ModemModem detection settings screen Phone and Modem Options section of the Control Panel Select a Device screen New Connection WizardNetwork Connection Type Select Dial-up to the Internet Internet Connection screen Internet Connection Select Connect using a dial-up modemGetting Ready screen Internet Protocol Properties screen Entering TCP/IP SettingsNetworking screen Connect screen Ending a Data Call Mac OS Setup Insert CD and Launch Installer Set up New ModemFrom the Desktop, go to Apple Menu Control Panels Modem Modem screenTCP/IP Control Panel Protocol screen Remote Access Control PanelOptions button Make a Data Call Click Disconnect. Your mobile phone will hang up Appendix a Specifications Physical CharacteristicsSocket Digital Phone Card Installation CD With CompactFlash-to-PC Card adapterChoosing the Right Applications Using Multiple ModemsAppendix B Hints and Tips Appendix C Troubleshooting SymptomMy call fails immediately Get Call Failed on my mobile phone Get a Network not Responding message on my mobile phone Get a Disconnected Signal Faded message on my mobile phone Cannot receive data calls Name of ISP ISP Settings Appendix D ISP ResourcesMSN Appendix E Technical Support Limited Warranty Limited Software Warranty Copyright Notice Radio Frequency Interference Requirements How to Identify and Resolve Radio-TV Interference ProblemsRegulatory Compliance Radio Frequency Interference Requirements Canada CE Marking & European Union Compliance