Socket Mobile Digital Phone Card for Data-Capable Mobile Phone manual

SYMPTOM:

•My call fails immediately

OR

•I get CALL FAILED on my mobile phone.

POSSIBLE REASONS	SOLUTION
The phone battery has died.	Charge or replace the battery.
Temporary network problems.	Try the call again. CALL FAILED
	usually disappears after a second
	try. If you still get CALL FAILED,
	power your phone OFF, then ON
	again. If this doesn't resolve the
	problem, your mobile wireless
	service may be down.
Your service provider won’t accept	Contact your service provider.
low bandwidth connections.

SYMPTOM:

•I get disconnected in mid-session.

POSSIBLE REASONS	SOLUTION
The mobile signal has faded, or	Raise the phone antenna. On your
you have traveled outside the	phone display, there should be an
mobile coverage area.	icon to indicate digital coverage. If
	you have left the coverage area,
	return to it and call again.
Your phone battery has run out of	Replace or recharge the battery.
power.
The data cable between your	Make sure the data cable is
mobile phone and your computer is	securely fastened.
loose or has become disconnected.
The other modem (your corporate	Your corporate network or Internet
network or Internet Service	Service Provider may terminate
Provider) has hung up.	your call for many reasons. Place
	the call again. If the problem
	persists, contact your corporate
	network support or Internet Service
	Provider.
Your call was dropped.	Try the call again.
You were automatically	Some software will terminate a call
disconnected due to inactivity.	after a period of inactivity. Check
	your software for controls on
	automatic disconnect.

APPENDIX C: TROUBLESHOOTING 55