Socket Mobile Digital Phone Card for Data-Capable Mobile Phone manual Appendix E Technical Support

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Appendix E Technical Support

If you have technical problems with the Digital Phone Card, please refer to Appendix C, “Troubleshooting.” You can also visit Socket’s online forum for users to discuss technical support issues with each other at: www.socketforum.com

If problems persist, feel free to contact Socket’s technical support department for help, prepared with the following information:

•The part number (including revision level) and serial number of your DPC. See the diagram below.

•The manufacturer, model number, and operating system version of your mobile computer

•The manufacturer, model number and carrier of your mobile phone

•If applicable, the version of Windows on your host PC

•What you did to try to correct the problem

To reach Socket’s technical support department:

• Visit www.DigitalPhoneCard.com

•Email techsupport@socketcom.com

•Phone 510-744-2720

•Fax 510-744-2727

Please refrain from disassembling the Digital Phone Card. Disassembly will void the product warranty.

APPENDIX E: TECHNICAL SUPPORT 61

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Contents User’s Guide How this Manual is Organized Table of Contents Appendix a Specifications Appendix B Hints and Tips Overview IntroductionWireless Web Browsing Working Wirelessly with the DPCContents of the Connection Kit Installation Steps Summary Setup for Windows CESetup for Casio BE-300 Setup for Mac OS Setup for Windows 9x/Me/2000/XPPreliminary Setup Activate Mobile Phone Data ServiceRegister the Card Network Information Form Uninstall Old Socket DPC Software Windows CE Setup IMPORTANT! YOU Must RUN the FILE! do not Save IT Install the SoftwareEXE icon HTM icon for Netscape Open screen from Internet ExplorerInsert the Card and Attach the Phone Connections screen Set up Remote NetworkingGo to Start Settings Connections Remote Networking for Pocket PC DevicesMake New Connection screen TCP/IP and Name Servers screens. Tap okTCP/IP screen Name Servers screen Dialing settings screen Internet Settings screenPhone number screen Make New Dial-Up Connection, tap on TCP/IP Settings… Remote Networking for Palm-size and Handheld PC DevicesCall Options screen If using DHCP, check Use server-assigned IP address. Tap OK General TCP/IP Settings screenMake New Dial-Up Connection screen, tap Next Making a Data Call for Pocket PC Devices Make a Data CallEnter your User name and Password Network Log On screenConnection status screen Go to Start Today Making a Data Call for Palm-size and Handheld PC Devices Connection settings screenEnding a Data Call Casio BE-300 Setup Speed 19200 bps Wait for tone unchecked Go to Main Connections. Tap on New SettingDisconnect Now ConnectInsert the Installation CD Windows 9x/Me SetupAdd New Hardware Wizard Modem Properties screen Set up Windows for New ModemGo to Start Settings Control Panel Modems Install New Modem screenModem detection screen Modem manufacturer and model screenModem port screen Go to My Computer Dial-Up Networking Make New Connection Server Types screen TCP/IP Settings screen Connect To screen Windows 2000/XP Setup Found New Hardware Wizard Set up Windows for a New Modem Modem detection settings screenModems screen Phone and Modem Options section of the Control Panel New Connection Wizard Network Connection Type Select Dial-up to the InternetSelect a Device screen Internet Connection Select Connect using a dial-up modem Getting Ready screenInternet Connection screen Entering TCP/IP Settings Networking screenInternet Protocol Properties screen Connect screen Ending a Data Call Mac OS Setup Modem screen Insert CD and Launch InstallerSet up New Modem From the Desktop, go to Apple Menu Control Panels ModemTCP/IP Control Panel Remote Access Control Panel Options buttonProtocol screen Make a Data Call Click Disconnect. Your mobile phone will hang up Physical Characteristics Appendix a SpecificationsWith CompactFlash-to-PC Card adapter Socket Digital Phone Card Installation CDUsing Multiple Modems Appendix B Hints and TipsChoosing the Right Applications Symptom Appendix C TroubleshootingMy call fails immediately Get Call Failed on my mobile phone Get a Network not Responding message on my mobile phone Get a Disconnected Signal Faded message on my mobile phone Cannot receive data calls Appendix D ISP Resources Name of ISP ISP SettingsMSN Appendix E Technical Support Limited Warranty Limited Software Warranty Copyright Notice How to Identify and Resolve Radio-TV Interference Problems Regulatory ComplianceRadio Frequency Interference Requirements CE Marking & European Union Compliance Radio Frequency Interference Requirements Canada