VeriFone TRANZ 460 manual Troubleshooting, Printer Does Not Work

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3. TRANZ 460 Terminal

•Unless otherwise instructed in this reference manual, do not, under any circumstances, attempt any service, adjustments, or repairs on this unit.

•If your equipment failure cannot be resolved, call the toll free (800- 834-9133) VeriFone Customer Support Hot Line and ask for an MRA (Merchandise Return Authorization) approval number. You must have an MRA approval number before returning your equipment for repair.

Troubleshooting

These troubleshooting guidelines identify various problems and the appropriate corrective action. If you have problems operating your TRANZ 460 terminal, read these troubleshooting examples. If your problem persists, or if it is not listed here, call the VeriFone Customer Support Hot Line listed above.

Error Messages Appendix D of this manual lists the different prompts and error messages that may appear on the display panel. If you see any of these messages, refer to this appendix for an explanation of the message.

Display Panel Does

Not Display Correct

Information

Telephone Does Not Work Properly

If the TRANZ 460 displays incorrect information, such as an unreadable message or nothing at all, you may have a power problem or a defective terminal. Follow these steps to determine the cause of the problem:

1.Your application may not have been properly loaded; repeat the downloading procedure again.

2.Run the Display Test, as described in Section 4, Diagnostics, of the TRANZ 460 Reference Manual, to ensure the display components are working.

3.If the problem persists, call the toll free VeriFone Customer Support Hot Line to have your terminal repaired or replaced.

1.Check your telephone line and telephone connections.

2.Check the phone lines using another standard telephone. If the other telephone works, have your telephone repaired or replaced.

Printer Does Not Work

1.Verify that there is a ribbon cassette properly loaded in the printer, (or disregard this step if your terminal operates ribbonless).

2.Verify that the printer paper is properly loaded in the printer. The printer will not operate without a paper roll correctly installed.

3.Check the terminal for signs of power failure.

TRANZ 460 Terminal

3 - 9

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Contents Tranz Page Table of Contents Standard Key Operations General ProgrammingProgramming the Terminal for Use Appendix B. PINpad 101 Device Accessories Appendix A. Tranz 460 Integral PrinterStandard Key Operations cont’d Terminal FunctionsAppendix F. TRANZport Appendix B. PINpad 101 Device cont’dAppendix C. PINpad 201 Device Glossary Index Appendix F. TRANZport 232 cont’dPage Software Version Unique FeaturesIntroduction FDC Retail/Debit Purchasing Card Reference Manual Integral PrinterPINpad Devices Existing Features Features and Transactions SummaryNew Features FDC Retail/Debit Purchasing Card Reference Manual Key Sequence Explanation Key Key Name ExplanationFDC Retail/Debit Purchasing Card Reference Manual Unpacking Tranz 460 TerminalTranz 460 Components Loading/Unloading a Ribbon Cassette in the PrinterSingle Terminal Configuration InstallationTRANZport 232 Data Connections Power ConnectionsTelephone Connection Multi-Lane Configuration11. Loading the Printer with Paper Tranz 460 Terminal Loading the Printer with Paper12. Tranz 460 Display Panel Hardware FeaturesOverlay MaintenanceCleaning Returning Tranz 460 Terminal For Service Printer Does Not Work TroubleshootingTranz 460 Terminal Peripheral Devices Terminal SpecificationsAccessories Part Number DescriptionLanguages ProgrammingRecall WHAT? Entering the General Programming ModeEnter Password General ProgrammingSetting the Calendar/Clock Desired Character Keys to Press Press the 2 key Emptying a FieldEntering Alphanumeric Characters Unit Receive Copying or Downloading Data to Another TerminalFraud Control Programming Unit SendField Entry Eliminating Programing ErrorPassword Protection Character Position Transaction DisplayResponse Programming the Terminal for UseHost Information Account Range Tables To generate reports by card type Security Setup Options Setup Update PasswordPREDIAL? Y/N PREPRINT? Y/NAuto REPORT? Y/N Auto INSERT? Y/NPrinter/PINpad Device Type Sale Type DescriptionChange Idle Prompt Memory Map of Important Locations Clear BatchCard Type FDC Retail/Debit Purchasing Card Reference Manual CREDIT=0 DEBIT=1 Sale Enter PasswordStandard Key Operations Credit SaleDesc Code Operator IDTAX Amount Retail TermsPINpad Display Device Response Debit SaleThank YOU Credit ReturnProcessing Operator ID Expiry Date MmyyDebit Return Auth Only Depending on options selected in Setup Void Enter Auth Code TKT only Enter PasswordTicket Only Deposit Inquiry Inquiry Enter PasswordClose Batch REV Terminal FunctionsItem Review END of Batch Oper a IiiiiiiiAaaaaaaa Totals ReviewTotals CARD=1 OP=2Must Clear Batch Demo Y/NTotals CARD=1 OP=2 Print OptionsDetail Enter Card Type Sort by ID? Y/NPrinter prints the selected option Tranz 460 Accessories FDC Retail/Debit Purchasing Card Reference Manual Paper Detect SpecificationsAppendix A. Tranz 460 Integral Printer Figure A-1. Sample Sale Receipt Tranz 460 Terminal Figure A-2. Sample Detail Report Tranz 460 Terminal Figure A-3. Sample Totals Report Tranz 460 Terminal Figure A-4. Sample Operator Totals Report Tranz 460 Terminal Figure A-5. Sample Batch Closed Header Tranz 460 Terminal PINpad Device Components Appendix B. PINpad 101 DeviceIntroduction Figure B-2. PINpad 101 Device Keypad Selecting a Location for the PINpad DeviceConnecting the PINpad Device to the Terminal Cable Part Numbers Description PINpad 101 Device MountingIdle Prompt Using the KeypadPINpad Device Startup Returning the PINpad Device Troubleshooting Unit Part Number PINpad 101 Device P003-106-02 Problem SolutionDocumentation Part NumbersFDC Retail/Debit Purchasing Card Reference Manual PINpad 201 Device Components Appendix C. PINpad 201 DevicePINpad Device Cable Routing Channels PINpad 201 Device MountingCable Part Numbers GHI Using the CardreaderProblemSolution Maintenance and Keypad DiagnosticsYour terminal’s application might not be Approved nnnnnn Appendix D. Prompts and Error MessagesBatch is Full Call Center CARD=1 OP=2 Bankcard AddressCurrently no Appendix D. Prompts and Error MessagesFDC Retail/Debit Purchasing Card Reference Manual Enter Setup Code Operator ID Appendix D. Prompts and Error Messages FDC Retail/Debit Purchasing Card Reference Manual =PP101 2=PP201 TAX RateFDC Retail/Debit Purchasing Card Reference Manual Codes Description Legal Character Set Appendix E. Zontalk Download ParametersData Type Codes Location Information to EnterMemory Locations Type Contents Description Location No. Chars CommentsAppendix E. Zontalk 2000 Download Parameters Position Transaction Position Option FDC Retail/Debit Purchasing Card Reference Manual Appendix F. TRANZport Figure F-1. TRANZport 232 Front and Rear Views Figure F-2. TRANZport 232 and Data Connections DTR switch upTerminal Input Port 9-pin D-sub male connector Port ConfigurationsDCD RTS CTS Output Port 8-pin DIN connectorTRANZport 232 Kit Part No FDC Retail/Debit Purchasing Card Reference Manual Glossary Control Glossary FDC Retail/Debit Purchasing Card Reference Manual Glossary FDC Retail/Debit Purchasing Card Reference Manual Glossary FDC Retail/Debit Purchasing Card Reference Manual Index PIN Pad 201 device Programing Error6-3 Index

TRANZ 460 specifications

The VeriFone TRANZ 460 is an advanced point-of-sale (POS) terminal designed to facilitate seamless transactions for businesses of all sizes. Known for its reliability and user-friendly interface, the TRANZ 460 incorporates numerous features and technologies that enhance the payment processing experience for both merchants and customers.

At the heart of the TRANZ 460 is its robust processing power, which allows for rapid transaction times. Merchants can process credit and debit card payments quickly, ensuring a smooth checkout experience. The device supports multiple payment types, including EMV chip cards, magstripe cards, and NFC (Near Field Communication) payments such as Apple Pay and Google Wallet. This versatility makes the TRANZ 460 suitable for various retail environments, catering to diverse customer preferences.

One of the standout characteristics of the TRANZ 460 is its large, bright display. The terminal features a user-friendly interface, enabling merchants to navigate easily through different functions and transaction types. The touchscreen functionality further aids in simplifying the payment process, allowing for quick and efficient operation.

Security is paramount in the world of payment processing, and the TRANZ 460 is equipped with advanced encryption and tokenization technologies. These features work to protect sensitive customer data during transactions, providing peace of mind for both merchants and consumers. The device is compliant with PCI DSS (Payment Card Industry Data Security Standard), ensuring that it meets the highest security standards in the industry.

The TRANZ 460 also boasts a compact and ergonomic design, making it easy to integrate into any retail setup. Its durable construction ensures longevity, even in high-traffic environments. The terminal can be connected to peripherals such as printers and barcode scanners, further enhancing its functionality in a comprehensive POS system.

In conclusion, the VeriFone TRANZ 460 stands out as a reliable and feature-rich POS terminal. With its fast processing speeds, multi-payment acceptance, intuitive display, and strong security measures, it is an excellent choice for businesses looking to streamline their payment processing and improve customer experience. Whether in retail, hospitality, or service industries, the TRANZ 460 is equipped to meet the demands of modern payment solutions.
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