VeriFone TRANZ 460 manual Your terminal’s application might not be

Problem

Solution

3.

Your terminal’s application might not be

loaded correctly; download application

and try again.

4.

Run display reliability test as described in

the PINpad 201 Reference and

Programmer’s Manual, Part Number

10297.

If the problem persists, phone the VeriFone

MRA desk.

Keypad does not respond

1.

Check your display panel. If the wrong

characters are displayed or nothing at

all, refer to the solutions for previous

problem.

2.

Run the manual keypad diagnostic as

described in the PINpad 201 Reference

and Programmer’s manual.

If the problem persists, phone VeriFone

MRA desk.

Cardreader does not work

1.

Perform your transaction using several

debit cards to ensure problem is not a

defective card. When sliding cards

through the cardreader, be sure the

magnetic stripe is down and facing left.

2.

Verify that Message Q3, Ignore Card

Swipe, has not been used.

3.

Verify that Message Q4, Turn Cardreader

On/Off is turned on.

4.

Your terminal application may not be

properly loaded. Download your

application and try again.

5.

Perform Cardreader Diagnostic, described

in the PINpad 201 Reference and

Programmer’s Manual, Part Number

10297.

6.

Enter the information manually from the

keypad. If the transaction works, phone

the VeriFone MRA desk.

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TRANZ 460 Terminal