VeriFone TRANZ 460 manual Maintenance and Keypad Diagnostics, ProblemSolution

Page 81

Appendix C. PINpad 201 Device

"THANK YOU" appears for 3 seconds at the end of the transaction. The PINpad device then returns to the idle prompt.

Maintenance and Keypad Diagnostics

VeriFone follows stringent quality control standards in manufacturing all PINpad devices. Each unit receives numerous tests before leaving the factory to ensure quality and reliability. However, should you encounter a problem in operation, read this section for possible causes and solutions.

Cleaning Periodically clean the PINpad device with a clean cloth dampened with water and a mild soap or cleaner. Do not use harsh chemicals.

Warning: Because your PINpad unit can be damaged by liquids, do not spray liquid cleaners directly on the device. Always apply the cleaner to the cloth before cleaning the PINpad device.

Returning the PINpad Device

Troubleshooting

If you need to return your PINpad unit for service or replacement, call the toll free number given below and ask for the VeriFone MRA (Merchant Return Authorization) desk. Be sure to mention the serial number found on the bottom of your unit.

If phoning from the United States, call 800-834-9133.

If phoning from outside the United States, call 714-979-1870.

Warning: Do not try to service, repair or adjust the PINpad device in any other way. Return the unit to VeriFone if it does not operate properly.

Send the malfunctioning PINpad device with approved MRA number to VeriFone, Inc. 3080 Airway Ave., Costa Mesa, CA 92626 for repair or replacement.

These troubleshooting guidelines identify various problems and the appropriate corrective action. If you have a problem with your PINpad unit, read these troubleshooting examples. If your problem persists or is not listed here, call the toll free number (800-834-9133) and ask for the VeriFone MRA (Merchant Return Authorization) desk. You must have MRA desk approval before returning your equipment for repair.

Warning: Turn off or unplug the terminal whenever connecting or discon- necting it from the PINpad device. Do not turn off or unplug the terminal while it is processing; memory corruption and data loss can result.

ProblemSolution

Display Panel does not work 1.

Check all your cable connections.

2.

Check your terminal’s AC outlet to be sure

 

it’s supplying sufficient power; substitute

 

the terminal’s power pack with another

 

power pack.

TRANZ 460 Terminal

C - 5

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Contents Tranz Page Table of Contents General Programming Programming the Terminal for UseStandard Key Operations Standard Key Operations cont’d Accessories Appendix A. Tranz 460 Integral PrinterTerminal Functions Appendix B. PINpad 101 DeviceAppendix B. PINpad 101 Device cont’d Appendix C. PINpad 201 DeviceAppendix F. TRANZport Glossary Index Appendix F. TRANZport 232 cont’dPage Unique Features IntroductionSoftware Version Integral Printer PINpad DevicesFDC Retail/Debit Purchasing Card Reference Manual Features and Transactions Summary New FeaturesExisting Features FDC Retail/Debit Purchasing Card Reference Manual Key Sequence Explanation Key Key Name ExplanationFDC Retail/Debit Purchasing Card Reference Manual Unpacking Tranz 460 TerminalTranz 460 Components Loading/Unloading a Ribbon Cassette in the PrinterSingle Terminal Configuration InstallationTRANZport 232 Data Connections Power ConnectionsTelephone Connection Multi-Lane Configuration11. Loading the Printer with Paper Tranz 460 Terminal Loading the Printer with Paper12. Tranz 460 Display Panel Hardware FeaturesMaintenance Cleaning Returning Tranz 460 Terminal For ServiceOverlay Printer Does Not Work TroubleshootingTranz 460 Terminal Accessories Terminal SpecificationsPart Number Description Peripheral DevicesLanguages ProgrammingEnter Password Entering the General Programming ModeGeneral Programming Recall WHAT?Setting the Calendar/Clock Emptying a Field Entering Alphanumeric CharactersDesired Character Keys to Press Press the 2 key Fraud Control Programming Copying or Downloading Data to Another TerminalUnit Send Unit ReceiveEliminating Programing Error Password ProtectionField Entry Character Position Transaction Programming the Terminal for Use Host InformationDisplayResponse Account Range Tables To generate reports by card type Security Setup Options Setup Update PasswordAuto REPORT? Y/N PREPRINT? Y/NAuto INSERT? Y/N PREDIAL? Y/NPrinter/PINpad Device Type Sale Type DescriptionChange Idle Prompt Clear Batch Card TypeMemory Map of Important Locations FDC Retail/Debit Purchasing Card Reference Manual Standard Key Operations Sale Enter PasswordCredit Sale CREDIT=0 DEBIT=1TAX Amount Operator IDRetail Terms Desc CodePINpad Display Device Response Debit SaleThank YOU Credit ReturnProcessing Operator ID Expiry Date MmyyDebit Return Auth Only Depending on options selected in Setup Void TKT only Enter Password Ticket OnlyEnter Auth Code Deposit Inquiry Inquiry Enter PasswordClose Batch Terminal Functions Item ReviewREV END of Batch Oper a IiiiiiiiTotals Totals ReviewCARD=1 OP=2 AaaaaaaaMust Clear Batch Demo Y/NDetail Enter Card Type Print OptionsSort by ID? Y/N Totals CARD=1 OP=2Printer prints the selected option Tranz 460 Accessories FDC Retail/Debit Purchasing Card Reference Manual Specifications Appendix A. Tranz 460 Integral PrinterPaper Detect Figure A-1. Sample Sale Receipt Tranz 460 Terminal Figure A-2. Sample Detail Report Tranz 460 Terminal Figure A-3. Sample Totals Report Tranz 460 Terminal Figure A-4. Sample Operator Totals Report Tranz 460 Terminal Figure A-5. Sample Batch Closed Header Tranz 460 Terminal Appendix B. PINpad 101 Device IntroductionPINpad Device Components Figure B-2. PINpad 101 Device Keypad Selecting a Location for the PINpad DeviceConnecting the PINpad Device to the Terminal Cable Part Numbers Description PINpad 101 Device MountingUsing the Keypad PINpad Device StartupIdle Prompt Returning the PINpad Device Troubleshooting Documentation Problem SolutionPart Numbers Unit Part Number PINpad 101 Device P003-106-02FDC Retail/Debit Purchasing Card Reference Manual PINpad 201 Device Components Appendix C. PINpad 201 DevicePINpad Device PINpad 201 Device Mounting Cable Part NumbersCable Routing Channels GHI Using the CardreaderProblemSolution Maintenance and Keypad DiagnosticsYour terminal’s application might not be Approved nnnnnn Appendix D. Prompts and Error MessagesBatch is Full Call Center CARD=1 OP=2 Bankcard AddressCurrently no Appendix D. Prompts and Error MessagesFDC Retail/Debit Purchasing Card Reference Manual Enter Setup Code Operator ID Appendix D. Prompts and Error Messages FDC Retail/Debit Purchasing Card Reference Manual =PP101 2=PP201 TAX RateFDC Retail/Debit Purchasing Card Reference Manual Data Type Codes Appendix E. Zontalk Download ParametersLocation Information to Enter Codes Description Legal Character SetMemory Locations Type Contents Description Location No. Chars CommentsAppendix E. Zontalk 2000 Download Parameters Position Transaction Position Option FDC Retail/Debit Purchasing Card Reference Manual Appendix F. TRANZport Figure F-1. TRANZport 232 Front and Rear Views Figure F-2. TRANZport 232 and Data Connections DTR switch upTerminal Input Port 9-pin D-sub male connector Port ConfigurationsOutput Port 8-pin DIN connector TRANZport 232 Kit Part NoDCD RTS CTS FDC Retail/Debit Purchasing Card Reference Manual Glossary Control Glossary FDC Retail/Debit Purchasing Card Reference Manual Glossary FDC Retail/Debit Purchasing Card Reference Manual Glossary FDC Retail/Debit Purchasing Card Reference Manual Index PIN Pad 201 device Programing Error6-3 Index

TRANZ 460 specifications

The VeriFone TRANZ 460 is an advanced point-of-sale (POS) terminal designed to facilitate seamless transactions for businesses of all sizes. Known for its reliability and user-friendly interface, the TRANZ 460 incorporates numerous features and technologies that enhance the payment processing experience for both merchants and customers.

At the heart of the TRANZ 460 is its robust processing power, which allows for rapid transaction times. Merchants can process credit and debit card payments quickly, ensuring a smooth checkout experience. The device supports multiple payment types, including EMV chip cards, magstripe cards, and NFC (Near Field Communication) payments such as Apple Pay and Google Wallet. This versatility makes the TRANZ 460 suitable for various retail environments, catering to diverse customer preferences.

One of the standout characteristics of the TRANZ 460 is its large, bright display. The terminal features a user-friendly interface, enabling merchants to navigate easily through different functions and transaction types. The touchscreen functionality further aids in simplifying the payment process, allowing for quick and efficient operation.

Security is paramount in the world of payment processing, and the TRANZ 460 is equipped with advanced encryption and tokenization technologies. These features work to protect sensitive customer data during transactions, providing peace of mind for both merchants and consumers. The device is compliant with PCI DSS (Payment Card Industry Data Security Standard), ensuring that it meets the highest security standards in the industry.

The TRANZ 460 also boasts a compact and ergonomic design, making it easy to integrate into any retail setup. Its durable construction ensures longevity, even in high-traffic environments. The terminal can be connected to peripherals such as printers and barcode scanners, further enhancing its functionality in a comprehensive POS system.

In conclusion, the VeriFone TRANZ 460 stands out as a reliable and feature-rich POS terminal. With its fast processing speeds, multi-payment acceptance, intuitive display, and strong security measures, it is an excellent choice for businesses looking to streamline their payment processing and improve customer experience. Whether in retail, hospitality, or service industries, the TRANZ 460 is equipped to meet the demands of modern payment solutions.
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