Lenovo 3347XF2, S230U, 33472YU, 33472GU manual Troubleshooting computer problems

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Message: 0189: Invalid RFID configuration information area.

Solution: The EEPROM checksum is not correct (block # 4 and 5). Reset the block # 0 and 1, for example the box Serial Number, and/or block # 4 and 5, for example the UUID.

Message: 0190: Critical low-battery error.

Solution: The computer turns off, because the battery is low. Connect the ac power adapter to the computer and charge the battery.

Message: 0191: System Security - Invalid remote change requested.

Solution: Bad system configuration change request has been detected, for example, the BootBlock update has failed or unknown request packet has been detected. To clear the error, enter the ThinkPad Setup program.

Message: 0199: System Security - Security password retry count exceeded.

Solution: This message is displayed if you enter a wrong supervisor password more than three times. Confirm the supervisor password and try again. To clear the error, enter the ThinkPad Setup program.

Message: 1802: Unauthorized network card is plugged in - Power off and remove the network card.

Solution: The Mini PCI Express network card is not supported on this computer. Remove it.

Message: 1820: More than one external fingerprint readers are attached. Power off and remove all but the reader that you set up within your main operating system.

Solution: There are more than one external fingerprint readers. Power off and remove all but the reader that you set up within your main operating system.

Message: 0251: System CMOS checksum bad.

Solution: The system CMOS might have been corrupted by an application program. The computer uses the default settings. Run ThinkPad Setup to reconfigure the settings. If you still see the same error code, have the computer serviced.

Message: 0253: EFI Variable Block Data was destroyed.

Solution: The system EFI Variable Block Data might have been corrupted.

Message: 0271: Date and time error.

Solution: Neither the date nor the time is set in the computer. Enter ThinkPad Setup to set the date and time.

Message: ThinkVantage Active Protection sensor diagnostics failed.

Solution: ThinkVantage® Active Protection sensor is not working correctly. Have the computer serviced.

Message: 2100: Initialization error on HDD0 (Main HDD).

Solution: The hard disk drive is not working. Have the hard disk drive serviced.

Message: 2101: Detection error on HDD1 (Ultrabay HDD)

Solution: The Ultrabay hard disk drive is not working. Have the Ultrabay hard disk drive serviced.

Message: 2102: Detection error on HDD2 (Mini SATA)

Solution: The Mini SATA device is not working. Have the Mini SATA device serviced.

Message: 2110: Read error on HDD0 (Main HDD)

Chapter 9. Troubleshooting computer problems 89

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Contents User Guide Second Edition December Copyright Lenovo Safety, Warranty, and Setup Guide Regulatory NoticeContents Preventing problems Protect the cables from being damaged Read this firstProtect yourself from the heat that your computer generates Prevent your computer from getting wetCarry your computer carefully Important safety informationProtect your computer and data when moving it Handle your computer gentlyService and upgrades Safety guidelinesConditions that require immediate action Power cords and power adapters Vii Power supply statementExtension cords and related devices Plugs and outletsExternal devices General battery noticeBuilt-in rechargeable battery notice Lithium coin cell battery noticeHeat and product ventilation Liquid crystal display LCD notice Electrical current safety informationAdditional safety information Using headphones or earphonesXii User Guide Product overview Locating computer controls, connectors, and indicatorsFront view Built-in microphones Volume control buttonsSystem status indicator illuminated ThinkPad logo Integrated cameraHard disk or solid-state drive bay USB 3.0 connectorMini DisplayPort connector Right-side viewLeft-side view Media card reader slot Mini Hdmi connectorEthernet connector Combo audio jackBottom view Status indicatorsSystem status indicators Integrated batteryPower status indicator Machine type and model label Locating important product informationFCC ID and IC Certification number label FeaturesSpecifications Lenovo programs Battery packBattery life Operating environmentLenovo Support Password Manager Lenovo SettingsLenovo Mobile Access Lenovo Solution CenterFrequently asked questions Using your computerRegistering your computer Need to attach or replace a device? Tablet modeUsing tablet mode Is getting connected in different locations a challenge?Using your computer Tips on using your computer in tablet mode Using the multi-touch screen Cleaning the multi-touch screen Tips on using the multi-touch screenSpecial keys and buttons Using the tablet buttonsDisplay management keys Function keys Volume and mute keysOther functions Windows key Using the UltraNav pointing deviceSelect Config Keyboard/Mouse Change to F1-F12 keys Changing the UltraNav pointing device settingsCustomizing the TrackPoint pointing device Using the TrackPoint pointing deviceChanging the cap Disabling the UltraNav pointing device Using the touch padCustomizing the touch pad Adding the UltraNav icon to the Windows notification area Power managementUsing the battery power Checking the battery statusConnecting the ac power adapter Using the ac power adapterCharging the battery Maximizing the battery lifeClick More power options Managing the power plansPower-saving modes Connecting to the networkUsing the wireless LAN and wireless WAN connections Wireless connectionsEthernet connections Using Bluetooth Changing the display settingsPresentations and Multimedia Considerations for using an external monitor Using an external displaySetting the main display Set Resolution Click Advanced Settings Using a projectorUsing audio features Setting the monitor typeConfiguring camera settings Using the integrated cameraUsing a media card Configuring for sound recordingRight-click the Safely Remove Hardware and Eject Media icon Inserting a media cardRemoving a media card Click Hardware and Sound Device ManagerYou and your computer Accessibility and comfortErgonomic information Comfort Accessibility informationAssistive technologies Travel accessoriesTraveling with your computer Travel tipsUser Guide Security Using passwordsPasswords and sleep mode Typing passwordsSelect Power-on Password Power-on passwordHard disk passwords Setting a power-on passwordSelect Hard Disk 1 Password Setting a hard disk passwordChanging or removing a hard disk password Supervisor passwordSelect Supervisor Password Setting, changing, or removing a supervisor passwordHard disk security Using Windows BitLocker Drive EncryptionSetting the security chip Setting the security chipClick System and Security BitLocker Drive Encryption Protecting data against viruses Using firewallsSecurity User Guide Refreshing your computer Recovery overviewUser Guide Static electricity prevention Disabling the built-in batterySelect Disable Built-in Battery Replacing devicesUser Guide Replacing the hard disk drive or solid-state drive User Guide Replacing the keyboard User Guide Replacing devices User Guide Replacing a Mini PCI ExpressCard for wireless LAN connection User Guide Replacing devices Installing or replacing the wireless WAN card Replacing devices User Guide Replacing devices User Guide Select Startup Boot Advanced configurationInstalling a new operating system Installing the Windows 8 operating systemInstalling the Windows 8 fix module Installing device drivers ThinkPad SetupMain menu Menu item Submenu item Selection Comments Network Config menuAC Only Menu item Submenu item Selection Comments EnabledIPv4 First Keyboard/Mouse DisabledDefault AutoThinkPad LCD PowerBattery Optimized Always Menu item Submenu item Selection Comments DisplaySerial ATA Sata Menu item Submenu item Selection Comments Beep and AlarmDate/Time menu Security menuAt unattended boot, a password Menu item Submenu item Selection Comments PasswordUefi Bios Update Option Disabled, the Security Chip optionBios ROM String Reporting Smbios Reporting SmbiosMenu item Submenu item Selection Comments Virtualization Port AccessAnti-Theft Uefi Only and set CSM Support Menu item Submenu item Selection Comments Secure BootStartup menu Changing the startup sequenceUEFI/Legacy Boot Priority Uefi First Menu item Selection Comments BootNetwork Boot UEFI/Legacy Boot Uefi OnlyBoot Order Lock Disabled Updating your system Uefi BiosUsing system management Menu item Selection Comments Boot Device List F12 OptionSystem management Setting management featuresFlash update Network Boot sequenceUser Guide General tips for preventing problems Preventing problemsMaking sure device drivers are current Getting the latest drivers using System UpdateGetting the latest drivers from the Web site Carry your computer properly Be careful about where and how you workTaking care of your computer Be gentle with your computerRegister your computer Be sure not to modify your computer Cleaning the cover of your computerTake care in setting passwords Cleaning your computer keyboardCleaning your computer display User Guide Computer stops responding Troubleshooting computer problemsDiagnosing problems TroubleshootingSpills on the keyboard Error messagesIf you spill something on your computer Troubleshooting computer problems Errors without messages Memory module problems Beep errorsProblem Solution Ethernet problems Networking problemsSolution Click Hardware and Sound Sound Playback Wireless LAN problemWireless WAN problem Bluetooth problemsUltraNav pointing device problems Problems with the keyboard and other pointing devicesKeyboard problems Computer screen problems Problems with the display and multimedia devicesExternal monitor problems Set Resolution Audio problems Battery problems Battery and power problemsPower problems An ac power adapter problemBoot problems Power button problemSleep problems Optical drive problems Problems with drives and other storage devicesHard disk drive problems Solid-state drive problemSoftware problem USB problem Problems with ports and connectorsGetting support Getting help and serviceBefore you contact Lenovo Lenovo Support Web site Using diagnostic programsCalling Lenovo Finding ThinkPad options Purchasing additional servicesTelephone numbers User Guide 109 Wireless related informationWireless interoperability Appendix A. Regulatory informationUsage environment and your health Location of the UltraConnect wireless antennasFederal Communications Commission Declaration of Conformity Locating wireless regulatory noticesExport classification notice Electronic emission noticesGerman Class B compliance statement Appendix A. Regulatory information User Guide 115 Appendix B. Weee and recycling statementsImportant Weee information Japan recycling statementsRecycling information for Brazil Battery recycling information for the European UnionDisposing of Lenovo computer components Appendix B. Weee and recycling statements User Guide 119 Power plan Energy Saver settings when plugged into ac powerAppendix C. Energy Star model information Click Hardware and Sound Device Manager Network adaptersClick OK 121 Appendix D. NoticesTrademarks Ukraine RoHS China RoHS Turkish RoHS123 India RoHS
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