Lenovo S230U, 33472YU, 33472GU Using diagnostic programs, Lenovo Support Web site, Calling Lenovo

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about where to go for additional information about Lenovo and our products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

Information about your computer and preinstalled software, if any, is available in the documentation that comes with your computer. That documentation includes printed books, online books, readme files, and help files. In addition, information about Lenovo products is available on the World Wide Web.

Microsoft Service Packs are the latest software source for Windows product updates. They are available through Web download (connection charges might apply) or through disc. For more specific information and links, go to http://www.microsoft.com. Lenovo offers technical assistance with installation of, or questions related to, Service Packs for your Lenovo-preloaded Microsoft Windows product. For information, contact the Customer Support Center.

Using diagnostic programs

Many computer problems can be solved without outside assistance. If you experience a problem with your computer, the first place to start is the troubleshooting information of your computer documentation. If you suspect a software problem, see the documentation, including readme files and help information systems, that comes with the operating system or application program.

ThinkPad notebook computers come with a set of diagnostic programs that you can use to help you identify hardware problems. See “Diagnosing problems” on page 87 for instructions on using the diagnostic programs.

The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. You can get the latest technical information and download device drivers and updates from the Lenovo Web site at http://www.lenovo.com/support.

Lenovo Support Web site

Technical support information is available on the Lenovo Support Web site at:

http://www.lenovo.com/support

This Web site is updated with the latest support information such as the following:

•Drivers and software

•Diagnostic solutions

•Product and service warranty

•Product and parts details

•User guides and manuals

•Knowledge base and frequently asked questions

Calling Lenovo

If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the Customer Support Center. The following services are available during the warranty period:

•Problem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.

•Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

106User Guide

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Contents User Guide Safety, Warranty, and Setup Guide Regulatory Notice Second Edition December Copyright LenovoContents Preventing problems Read this first Protect yourself from the heat that your computer generatesPrevent your computer from getting wet Protect the cables from being damagedImportant safety information Protect your computer and data when moving itHandle your computer gently Carry your computer carefullySafety guidelines Service and upgradesConditions that require immediate action Power cords and power adapters Power supply statement Extension cords and related devicesPlugs and outlets ViiGeneral battery notice Built-in rechargeable battery noticeLithium coin cell battery notice External devicesHeat and product ventilation Electrical current safety information Liquid crystal display LCD noticeUsing headphones or earphones Additional safety informationXii User Guide Locating computer controls, connectors, and indicators Product overviewFront view Volume control buttons System status indicator illuminated ThinkPad logoIntegrated camera Built-in microphonesUSB 3.0 connector Mini DisplayPort connectorRight-side view Hard disk or solid-state drive bayLeft-side view Mini Hdmi connector Ethernet connectorCombo audio jack Media card reader slotStatus indicators System status indicatorsIntegrated battery Bottom viewPower status indicator Locating important product information Machine type and model labelFeatures FCC ID and IC Certification number labelSpecifications Battery pack Battery lifeOperating environment Lenovo programsLenovo Settings Lenovo Mobile AccessLenovo Solution Center Lenovo Support Password ManagerUsing your computer Frequently asked questionsRegistering your computer Tablet mode Using tablet modeIs getting connected in different locations a challenge? Need to attach or replace a device?Using your computer Tips on using your computer in tablet mode Using the multi-touch screen Tips on using the multi-touch screen Cleaning the multi-touch screenUsing the tablet buttons Special keys and buttonsFunction keys Volume and mute keys Display management keysOther functions Using the UltraNav pointing device Select Config Keyboard/Mouse Change to F1-F12 keysChanging the UltraNav pointing device settings Windows keyUsing the TrackPoint pointing device Customizing the TrackPoint pointing deviceChanging the cap Using the touch pad Disabling the UltraNav pointing deviceCustomizing the touch pad Power management Using the battery powerChecking the battery status Adding the UltraNav icon to the Windows notification areaUsing the ac power adapter Charging the batteryMaximizing the battery life Connecting the ac power adapterManaging the power plans Power-saving modesConnecting to the network Click More power optionsWireless connections Using the wireless LAN and wireless WAN connectionsEthernet connections Changing the display settings Using BluetoothPresentations and Multimedia Using an external display Considerations for using an external monitorSetting the main display Using a projector Using audio featuresSetting the monitor type Set Resolution Click Advanced SettingsUsing the integrated camera Using a media cardConfiguring for sound recording Configuring camera settingsInserting a media card Removing a media cardClick Hardware and Sound Device Manager Right-click the Safely Remove Hardware and Eject Media iconAccessibility and comfort You and your computerErgonomic information Accessibility information ComfortTravel accessories Traveling with your computerTravel tips Assistive technologiesUser Guide Using passwords Passwords and sleep modeTyping passwords SecurityPower-on password Hard disk passwordsSetting a power-on password Select Power-on PasswordSetting a hard disk password Select Hard Disk 1 PasswordSupervisor password Changing or removing a hard disk passwordSetting, changing, or removing a supervisor password Select Supervisor PasswordUsing Windows BitLocker Drive Encryption Hard disk securitySetting the security chip Setting the security chipClick System and Security BitLocker Drive Encryption Using firewalls Protecting data against virusesSecurity User Guide Recovery overview Refreshing your computerUser Guide Disabling the built-in battery Select Disable Built-in BatteryReplacing devices Static electricity preventionUser Guide Replacing the hard disk drive or solid-state drive User Guide Replacing the keyboard User Guide Replacing devices User Guide Replacing a Mini PCI ExpressCard for wireless LAN connection User Guide Replacing devices Installing or replacing the wireless WAN card Replacing devices User Guide Replacing devices User Guide Advanced configuration Installing a new operating systemInstalling the Windows 8 operating system Select Startup BootInstalling device drivers ThinkPad Setup Installing the Windows 8 fix moduleMain menu Config menu Menu item Submenu item Selection Comments NetworkAC Only Enabled Menu item Submenu item Selection CommentsIPv4 First Disabled DefaultAuto Keyboard/MousePower Battery Optimized AlwaysMenu item Submenu item Selection Comments Display ThinkPad LCDMenu item Submenu item Selection Comments Beep and Alarm Date/Time menuSecurity menu Serial ATA SataMenu item Submenu item Selection Comments Password At unattended boot, a passwordDisabled, the Security Chip option Bios ROM String ReportingSmbios Reporting Smbios Uefi Bios Update OptionPort Access Menu item Submenu item Selection Comments VirtualizationAnti-Theft Menu item Submenu item Selection Comments Secure Boot Startup menuChanging the startup sequence Uefi Only and set CSM SupportMenu item Selection Comments Boot Network BootUEFI/Legacy Boot Uefi Only UEFI/Legacy Boot Priority Uefi FirstUpdating your system Uefi Bios Using system managementMenu item Selection Comments Boot Device List F12 Option Boot Order Lock DisabledSetting management features System managementNetwork Boot sequence Flash updateUser Guide Preventing problems General tips for preventing problemsGetting the latest drivers using System Update Making sure device drivers are currentGetting the latest drivers from the Web site Be careful about where and how you work Taking care of your computerBe gentle with your computer Carry your computer properlyCleaning the cover of your computer Take care in setting passwordsCleaning your computer keyboard Register your computer Be sure not to modify your computerCleaning your computer display User Guide Troubleshooting computer problems Diagnosing problemsTroubleshooting Computer stops respondingError messages Spills on the keyboardIf you spill something on your computer Troubleshooting computer problems Errors without messages Beep errors Memory module problemsProblem Solution Networking problems Ethernet problemsSolution Wireless LAN problem Wireless WAN problemBluetooth problems Click Hardware and Sound Sound PlaybackProblems with the keyboard and other pointing devices UltraNav pointing device problemsKeyboard problems Problems with the display and multimedia devices Computer screen problemsExternal monitor problems Set Resolution Audio problems Battery and power problems Battery problemsAn ac power adapter problem Power problemsPower button problem Boot problemsSleep problems Problems with drives and other storage devices Hard disk drive problemsSolid-state drive problem Optical drive problemsSoftware problem Problems with ports and connectors USB problemGetting help and service Getting supportBefore you contact Lenovo Using diagnostic programs Lenovo Support Web siteCalling Lenovo Purchasing additional services Finding ThinkPad optionsTelephone numbers User Guide Wireless related information Wireless interoperabilityAppendix A. Regulatory information 109Location of the UltraConnect wireless antennas Usage environment and your healthLocating wireless regulatory notices Export classification noticeElectronic emission notices Federal Communications Commission Declaration of ConformityGerman Class B compliance statement Appendix A. Regulatory information User Guide Appendix B. Weee and recycling statements Important Weee informationJapan recycling statements 115Battery recycling information for the European Union Recycling information for BrazilDisposing of Lenovo computer components Appendix B. Weee and recycling statements User Guide Power plan Energy Saver settings when plugged into ac power Appendix C. Energy Star model informationClick Hardware and Sound Device Manager Network adapters 119Click OK Appendix D. Notices 121Trademarks China RoHS Turkish RoHS Ukraine RoHS123 India RoHS
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