Lenovo 33472YU, S230U, 33472GU, 3347XF2 manual Software problem

Page 117

–The computer is turned on and a CD, DVD, or CD-RW is properly loaded on the center pivot of the drive. (You should hear a click.)

–The drive connector is firmly connected to the computer. If you use an option that has a bay for installing the drive, ensure that the option is firmly connected to the computer and works properly.

–The drive tray is firmly closed.

–The device drivers are correctly installed.

•Problem: You hear a noise from the drive when the CD, DVD, or CD-RW disc is spinning.

Solution: If the disc is not correctly loaded on the center pivot of the drive, it might rub against the drive cover and make a noise. Ensure that the disc is loaded correctly in the drive.

•Problem: The tray does not open even if you press the eject button.

Solution: When your computer is not turned on, pressing the eject button does not cause the drive tray to open. Ensure that the computer is turned on and that the drive connector is firmly connected to the computer.

If the tray still does not open, ensure that the computer is running, and insert the end of a straightened paper clip into the emergency eject hole. The tray will open.

•Problem: An optical medium, such as a CD, DVD, or CD-RW disc cannot be read.

Solution: Ensure that the CD, DVD, or CD-RW disc is not dirty. If it is, clean it with a cleaner kit.

Test another CD, DVD, or CD-RW disc. If the computer can read the other disc, the first disc might be defective.

Ensure that the disc is loaded on the center pivot of the drive with the label side up. (You should hear a click.)

Ensure that the disc is in one of the following formats:

–Music CD

–CD-ROM or CD-ROM XA

–Multisession photo CD

–Video CD

–DVD-ROM (DVD-video)

•Problem: The computer cannot play a CD, or the sound quality is not good.

Solution: Ensure that the disc meets the standards for your country. Usually, a disc that meets the local standards is marked with a CD logo on the label. If you use a disc that does not meet these standards, we cannot guarantee that it will play, or that, if it does play, the sound quality will be good.

•Problem: The HD DVD tab in the WinDVD8 program is dimmed and I cannot use it.

Solution: Your computer does not support an HD DVD drive.

A software problem

Problem: An application does not run correctly.

Solution: Ensure that the problem is not being caused by the application.

Check that your computer has the minimum required memory to run the application. Refer to the manuals supplied with the application.

Check the following:

Chapter 9. Troubleshooting computer problems 103

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Contents User Guide Second Edition December Copyright Lenovo Safety, Warranty, and Setup Guide Regulatory NoticeContents Preventing problems Protect yourself from the heat that your computer generates Read this firstPrevent your computer from getting wet Protect the cables from being damagedProtect your computer and data when moving it Important safety informationHandle your computer gently Carry your computer carefullySafety guidelines Service and upgradesConditions that require immediate action Power cords and power adapters Extension cords and related devices Power supply statementPlugs and outlets ViiBuilt-in rechargeable battery notice General battery noticeLithium coin cell battery notice External devicesHeat and product ventilation Liquid crystal display LCD notice Electrical current safety informationAdditional safety information Using headphones or earphonesXii User Guide Locating computer controls, connectors, and indicators Product overviewFront view System status indicator illuminated ThinkPad logo Volume control buttonsIntegrated camera Built-in microphonesMini DisplayPort connector USB 3.0 connectorRight-side view Hard disk or solid-state drive bayLeft-side view Ethernet connector Mini Hdmi connectorCombo audio jack Media card reader slotSystem status indicators Status indicatorsIntegrated battery Bottom viewPower status indicator Machine type and model label Locating important product informationFCC ID and IC Certification number label FeaturesSpecifications Battery life Battery packOperating environment Lenovo programsLenovo Mobile Access Lenovo SettingsLenovo Solution Center Lenovo Support Password ManagerUsing your computer Frequently asked questionsRegistering your computer Using tablet mode Tablet modeIs getting connected in different locations a challenge? Need to attach or replace a device?Using your computer Tips on using your computer in tablet mode Using the multi-touch screen Cleaning the multi-touch screen Tips on using the multi-touch screenSpecial keys and buttons Using the tablet buttonsFunction keys Volume and mute keys Display management keysOther functions Select Config Keyboard/Mouse Change to F1-F12 keys Using the UltraNav pointing deviceChanging the UltraNav pointing device settings Windows keyUsing the TrackPoint pointing device Customizing the TrackPoint pointing deviceChanging the cap Using the touch pad Disabling the UltraNav pointing deviceCustomizing the touch pad Using the battery power Power managementChecking the battery status Adding the UltraNav icon to the Windows notification areaCharging the battery Using the ac power adapterMaximizing the battery life Connecting the ac power adapterPower-saving modes Managing the power plansConnecting to the network Click More power optionsWireless connections Using the wireless LAN and wireless WAN connectionsEthernet connections Changing the display settings Using BluetoothPresentations and Multimedia Using an external display Considerations for using an external monitorSetting the main display Using audio features Using a projectorSetting the monitor type Set Resolution Click Advanced SettingsUsing a media card Using the integrated cameraConfiguring for sound recording Configuring camera settingsRemoving a media card Inserting a media cardClick Hardware and Sound Device Manager Right-click the Safely Remove Hardware and Eject Media iconAccessibility and comfort You and your computerErgonomic information Comfort Accessibility informationTraveling with your computer Travel accessoriesTravel tips Assistive technologiesUser Guide Passwords and sleep mode Using passwordsTyping passwords SecurityHard disk passwords Power-on passwordSetting a power-on password Select Power-on PasswordSelect Hard Disk 1 Password Setting a hard disk passwordChanging or removing a hard disk password Supervisor passwordSelect Supervisor Password Setting, changing, or removing a supervisor passwordHard disk security Using Windows BitLocker Drive EncryptionSetting the security chip Setting the security chipClick System and Security BitLocker Drive Encryption Protecting data against viruses Using firewallsSecurity User Guide Refreshing your computer Recovery overviewUser Guide Select Disable Built-in Battery Disabling the built-in batteryReplacing devices Static electricity preventionUser Guide Replacing the hard disk drive or solid-state drive User Guide Replacing the keyboard User Guide Replacing devices User Guide Replacing a Mini PCI ExpressCard for wireless LAN connection User Guide Replacing devices Installing or replacing the wireless WAN card Replacing devices User Guide Replacing devices User Guide Installing a new operating system Advanced configurationInstalling the Windows 8 operating system Select Startup BootInstalling device drivers ThinkPad Setup Installing the Windows 8 fix moduleMain menu Config menu Menu item Submenu item Selection Comments NetworkAC Only Enabled Menu item Submenu item Selection CommentsIPv4 First Default DisabledAuto Keyboard/MouseBattery Optimized Always PowerMenu item Submenu item Selection Comments Display ThinkPad LCDDate/Time menu Menu item Submenu item Selection Comments Beep and AlarmSecurity menu Serial ATA SataAt unattended boot, a password Menu item Submenu item Selection Comments PasswordBios ROM String Reporting Disabled, the Security Chip optionSmbios Reporting Smbios Uefi Bios Update OptionPort Access Menu item Submenu item Selection Comments VirtualizationAnti-Theft Startup menu Menu item Submenu item Selection Comments Secure BootChanging the startup sequence Uefi Only and set CSM SupportNetwork Boot Menu item Selection Comments BootUEFI/Legacy Boot Uefi Only UEFI/Legacy Boot Priority Uefi FirstUsing system management Updating your system Uefi BiosMenu item Selection Comments Boot Device List F12 Option Boot Order Lock DisabledSystem management Setting management featuresFlash update Network Boot sequenceUser Guide General tips for preventing problems Preventing problemsGetting the latest drivers using System Update Making sure device drivers are currentGetting the latest drivers from the Web site Taking care of your computer Be careful about where and how you workBe gentle with your computer Carry your computer properlyTake care in setting passwords Cleaning the cover of your computerCleaning your computer keyboard Register your computer Be sure not to modify your computerCleaning your computer display User Guide Diagnosing problems Troubleshooting computer problemsTroubleshooting Computer stops respondingError messages Spills on the keyboardIf you spill something on your computer Troubleshooting computer problems Errors without messages Beep errors Memory module problemsProblem Solution Networking problems Ethernet problemsSolution Wireless WAN problem Wireless LAN problemBluetooth problems Click Hardware and Sound Sound PlaybackProblems with the keyboard and other pointing devices UltraNav pointing device problemsKeyboard problems Computer screen problems Problems with the display and multimedia devicesExternal monitor problems Set Resolution Audio problems Battery problems Battery and power problemsPower problems An ac power adapter problemPower button problem Boot problemsSleep problems Hard disk drive problems Problems with drives and other storage devicesSolid-state drive problem Optical drive problemsSoftware problem USB problem Problems with ports and connectorsGetting help and service Getting supportBefore you contact Lenovo Using diagnostic programs Lenovo Support Web siteCalling Lenovo Purchasing additional services Finding ThinkPad optionsTelephone numbers User Guide Wireless interoperability Wireless related informationAppendix A. Regulatory information 109Usage environment and your health Location of the UltraConnect wireless antennasExport classification notice Locating wireless regulatory noticesElectronic emission notices Federal Communications Commission Declaration of ConformityGerman Class B compliance statement Appendix A. Regulatory information User Guide Important Weee information Appendix B. Weee and recycling statementsJapan recycling statements 115Battery recycling information for the European Union Recycling information for BrazilDisposing of Lenovo computer components Appendix B. Weee and recycling statements User Guide Appendix C. Energy Star model information Power plan Energy Saver settings when plugged into ac powerClick Hardware and Sound Device Manager Network adapters 119Click OK 121 Appendix D. NoticesTrademarks China RoHS Turkish RoHS Ukraine RoHS123 India RoHS
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