Troubleshooting
Troubleshooting Procedures
Example • Printing shows blurry printed image.
Possible Cause:
•Ribbon cartridge may not be correctly positioned.
Solution:
•Check that the ribbon is properly rolled onto the ribbon cores of the cartridge, with no wrinkles.
•Replace ribbon cartridge, making sure it locks in
place, and print again. Possible Cause:
•Ribbon may not be synchronized on the correct color panel position.
Solution:
•Open lid, then close lid to synchronize ribbon.
Possible Cause:
•Cards may not meet specifications.
Solution:
•Use a different supply of cards.
Possible Cause:
•Dust or embedded contamination inside the printer and/or dirty Cleaning Roller.
Solution:
•Clean the Print Head.
•Replace Cleaning Roller
Example • No printing on the card.
Possible Cause:
•Ribbon cartridge may not be installed in the printer.
Solution:
•Check for ribbon cartridge in the printer
Possible Cause
•Cards may not meet specifications.
Solution:
•Use a different supply of cards
Possible Cause
•Cable on Print Head may be disconnected
•Print Head elements may be scratched or burnt.
Solution
•Call Service for Print Head repair or replacement information.
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