Troubleshooting

Possible Cause: Problem with USB hub or docking station.

Solution: Sometimes USB hubs and docking stations are unreliable or quirky. Try plugging the keyboard directly into the computer, into a USB extension cable, or into a different hub.

Possible Cause: Incompatible operating system.

Solution: Make sure that your computer's operating system is compatible with the OnBoard Travel Keyboard (see Compatibility & System Requirements section in this user’s manual).

Possible Cause: Improperly installed drivers

Solution: You can check whether the needed drivers have been installed by looking in the Windows “Device Manager”. Navigate to the Device Manager by going to Start Settings Control Panel System Hardware Device Manager (or simply right click on the My Computer icon on your desktop and select “Properties”, then go to Hardware Device Manager). Click on the “+” sign next to the word “Keyboards”. The directory tree will expand and you should see something called “HID Keyboard Device”. Right click on HID Keyboard Device and select “Properties”. Look under the “Driver” information for driver details. You should see two drivers: kbdclass.sys and kbdhid.sys. If you see those drivers, the keyboard drivers are installed, but if they do not seem to be working, you can try clicking on “Troubleshooter” and/or “Update Driver”. If that does not help, or if the drivers are missing, you can try to manually install the drivers by clicking on “Add/Remove Hardware” in the Windows “Control Panel”

OnBoard User’s Manual, Page 22