RCA 546 manual Upgrade Troubleshooting

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Chapter 6

Troubleshooting

6.1.2 Upgrade Troubleshooting

Introduction While upgrading your SpeedTouch™ via the Upgrade Wizard on the Setup CD, you might encounter one of following problems.

Upgrade via Setup CD If the Upgrade Wizard in step 4, as described in “ Upgrade procedure” on page 83, does not find any SpeedTouch™ on the network, an error window will appear, stating your SpeedTouch™ has not been found.

In this case check that:

The SpeedTouch™ is turned on and fully initialised. Your PC is correctly connected to the SpeedTouch™.

Your PC has a valid IP address. To check this in MS Windows:

1In the Windows task bar, click Start.

2Select Run...

3Type cmd in the Open field.

4Click OK. A black window will appear with a flashing cursor.

5Type ipconfig and then press Enter.

6Verify that your computer has a valid IP address, that is any address but 0.0.0.0.

No dedicated firewall device or router is placed between your PC and the SpeedTouch™.

No personal firewall software is running on your PC.

To repeat the search for your SpeedTouch™, click Back or restart the wizard. As soon as the wizard finds your SpeedTouch™, you can continue with the Upgrade Wizard.

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Contents SpeedTouch546 Page SpeedTouch 546 Copyright TrademarksDocument Information Contents Navigation Troubleshooting Ethernet Troubleshooting Upgrade TroubleshootingContents About this User’s Guide About this User’s Guide Your SpeedTouch SpeedTouch Features Hardware Specifications Software FeaturesHardware Specifications IsdnSoftware Features Chapter Indicator Description Name Colour State SpeedTouch LED BehaviourHow to Access your SpeedTouch Access Method Can be used toAccess via the Web Interface Access via CLI Command Line Interface CLIFor more information, see Quote site command on Select All Programs Accessories Command Prompt Username AdministratorAccess via FTP Open a Command Prompt windowFile Transfer Protocol FTP Common FTP commands Command You can use toHome/doejohn1$ftp 192.168.1.254 Connected to Disabling remote access Remote AssistanceLocal Network Setup Device settings Ethernet link check Menu select Home Network DevicesInternet Connectivity Dial-In Clients See 3.1 SpeedTouch Web Pages on page 21 to proceed SpeedTouch Web Pages Terminating an Internet session IGD Control Agent Starting an InternetSession Control onInternet connection status Terminating an Internet session Prerequisites Configuring a broadband connection MS Windows XP BroadBand ConnectionChapter Starting a broadband Internet session Network and Dial-up connections YourISPTerminating a broadband Internet session Click DisconnectMac OS X PPPoE Dial-in Client On the Apple menu, click System PreferencesClick Apply Now Chapter SpeedTouch Web Interface IntroductionSpeedTouch DocumentationNavigation Menu Language Bar Navigation Bar Notification Area TasksMenu Collapsing and expanding the menuSpeedTouch ToolboxLanguage Bar Navigation Bar Notification Area Tasks Home SpeedTouch homeSpeedTouch Broadband Connection Toolbox Home Network Information Configuration Event Logs Update SpeedTouchInformation SpeedTouch Easy Setup Pick a task... list, click Set upAccessing the Restart RestartRestarting your SpeedTouch Pick a task... list, click RestartConfiguration Backup & Restore Accessing the Backup & RestoreSaving your current configuration Restoring a previously saved configurationReset to Factory Defaults Indicator Description Event LogsUpdate Updating the SpeedTouch system softwareInternet Services Broadband ConnectionBroadband Connection menu Connectivity Check Click Check ConnectivityDSL Connection Internet Services Internet Service Settings Accessing the InternetService Settings On the Broadband Connection menu click Internet ServicesToolbox Username Password URLGame & Application Sharing Accessing the Defined Games & Applications Defined Games & ApplicationsAccessing the Game or Application Definition Overview Configure UnderGame or Application Definition Adding a Port Translation ruleNew Game or Application Parental Control Allow is selected under Action for Unknown Sites Block is selected under Action for Unknown SitesUnder Content Based Filtering you are able to Click Redirect in the Action listClick Allow in the Action list Accessing this page Proceed as follows Web Filtering ActivationWeb Filtering Activation Standard license activation Click StandardContent Level Icon DescriptionNew Content Level Content level creation Proceed as followsContent level configuration Content level definition Under Pick a task..., click Create a new content levelChapter Firewall HighIntrusion Detection On the Dynamic DNS page, click Configure Dynamic DNSUser Management Accessing the User Edit Editing a user account Edit UserOn the Toolbox menu, click User Management Change Default User Changing the defaultUser Add User Home Network DevicesInterfaces Devices Device Settings Accessing the device settings OverviewConnection Sharing Assign Public IP Server, as described in 4.5.2 Game & Application Sharing onInterfaces Interface Settings Assigning a new IP address to the SpeedTouchUnder IP Addresses Accessing the Dhcp Pool Dhcp PoolOn the Home Network menu, click Interfaces Dhcp Pool Software Upgrade System software upgradesUpgrade Wizard on Setup CD Introduction Starting the Upgrade WizardSee Upgrade procedure on page 83 to continue Upgrade procedure System software downgrade Troubleshooting General SpeedTouch Troubleshooting SpeedTouch does not work SpeedTouch unreachableEthernet Troubleshooting LAN LED does not light upUpgrade Troubleshooting UPnP on Windows XP Systems Adding IGD Discovery Control Resetting your SpeedTouch Hardware reset Software resetChapter Page Need more help?