Customer Service and Support | American Power Conversion MX28B-PDF

MX28B-PDF Product Manual

Revision A

4. CUSTOMER SERVICE AND SUPPORT

APC DC Network Solutions Inc. manufactures the MX28B line of Power Plants and provides customers with complete product and systems support and service. APC DC Network Solutions Inc. has a network of factory trained service technicians. The service organization is on call 24 hours a day, 365 days a year.

If you experience a problem with your APC power system that requires our attention, contact APC DC Network Solutions Inc. at

(800) 800- 4APC.

Units returned for repair can be turned around within 24 to 48 hours of receipt at the factory location. Shipment should be sent pre-paid. The unit will be returned pre-paid, provided it was received that way.

It is important that correct procedures be followed in filing an RMA, including an accurate, written description of the problem. This will aid those actually repairing the unit to do an effective job.

If a unit is returned and a “No Fault Found” results, APC DC Network Solutions Inc. reserves the right to bill the customer for labor and assess a service charge to cover the extra costs incurred.

5. WARRANTY PROVISIONS

5.1 GENERAL PROVISIONS

APC DC Network Solutions Inc. warrants the equipment and components it manufactures or sells against defective materials and workmanship for a period of TWO (2) YEARS from date of shipment.

5.2 WARRANTY RETURNS

If initial physical inspection identifies flaws in material or workmanship that would impair product performance as defined by APC DC Network Solutions Inc. electrical and physical specification as published at the time of shipment, and these flaws are not due to transportation damage or installation abuse, please follow the following procedure:

Contact the nearest APC DC Network Solutions Inc. Service Center, or use our 24 hr emergency number [ 800-800- 4APC] to request assistance. You will be provided with either:

[1]A Return Material Authorization (RMA) number with instructions for return of the equipment or component(s) to APC DC Network Solutions Inc. factory service center, FOB Destination, Freight Pre-Paid, for examination, or

[2]For non-returnable systems and equipment, notice to wait until an APC DC Network Solutions Inc. Authorized Service Representative arrives at the site to inspect the equipment.

Repaired or Advance Replacement Modules or Circuit Components may be available within 24 to 48 hours of receipt of issuance of an RMA.

APC