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Please be sure that all items are accounted for, including the number of pallets and the quantity of accessory and/or component boxes. Also note any visible external damage that may have occurred during transit.
If damage has occurred, or the quantity of items is not correct:
•Make a descriptive notation on the delivery receipt before signing.
•File a damage report with the carrier that delivered the shipment.
1.3.3Concealed Damage
Within 15 days of receipt, unpack the power system and equipment received from APC DC Network Solutions Inc. and check for concealed damage. Check the materials received against the detailed packing list to verify the quantity and condition as complete and satisfactory.
Again, note any damage to the internal packing material and/or material shortages.
If damage or shortage is noted:
•Request an inspection by the carrier.
•File a concealed damage claim; and/or
•File a material shortage claim with your APC DC Network Solutions Inc. Representative.
DELAY IN NOTIFYING THE CARRIER MAY RESULT IN LOSS OF RIGHT TO REIMBURSEMENT FOR DAMAGES OR LOSS.
Should you have any questions concerning potential damages or should you experience a lack of cooperation from your carrier, call APC DC Network Solutions Inc. at (800) 800- 4APC.
1.3.4 Return of Damaged Goods
Should equipment be damaged and require return to APC DC Network Solutions Inc. for repair, the APC DC Network Solutions Inc. service representative will provide instructions along with a valid RMA (Returned Material Authorization) number to facilitate return of the damaged goods to the APC DC Network Solutions Inc. repair center.
It is important that proper steps as outlined in Section 1.3.2 and 1.3.3 above are followed carefully. Your APC DC Network Solutions Inc. representative will assist you, if required, in obtaining proper disposition of an initial delivery return issue.
However, a valid RMA number must be obtained before returning any equipment to APC DC Network Solutions Inc.
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