Manufacturer Field Service, Maintenance Contracts

CSI SECTION 16611 STATIC UNINTERRUPTIBLE SYSTEM

8.Verify proper charger operation.

9.Document, sign, and date all test results.

E.On-Site Operational Training: During the factory assisted start-up, operational training for site personnel shall include key pad operation, LED indicators, start-up and shutdown procedures, maintenance bypass and AC disconnect operation, and alarm information.

4.2MANUFACTURER FIELD SERVICE

A. Worldwide service: The UPS manufacturer shall have a worldwide service organization Available, consisting of factory trained field service personnel to perform start-up, preventative maintenance, and service of the UPS system and power equipment. The service organization shall offer 24 hours a day, 7 days a week, 365 days a year service support.

B. Replacement parts: Parts shall be available through the worldwide service organization

24hours a day, 7 days a week, 365 days a year. The worldwide service organization shall be capable of shipping parts within 4 working hours or on the next available flight, so that the parts may be delivered to the customer site within 24 hours.

4.3MAINTENANCE CONTRACTS

A complete offering of preventative and full service maintenance contracts for the UPS system and the battery system shall be available. All contract work shall be performed by APC factory trained service personnel.

4.4TRAINING

UPS service training workshop: A UPS service training workshop shall be available from the UPS manufacturer. The service training workshop shall include a combination of lecture and practical instruction with hands-on laboratory sessions. The service training workshop shall include instruction about safety procedures, UPS operational theory, sub-assembly identification and operation, system controls and adjustment, preventative maintenance, and troubleshooting.

End Of Section 16611