APC SYBATT manual Troubleshooting

Page 22

CHAPTER 4: TROUBLESHOOTING

Condition

PowerView Message

 

Reason

 

Corrective Action

 

 

 

 

 

 

Threshold

Redundancy is below

 

Actual power module redundancy

 

Option 1: If possible, install

Alarm

alarm threshold.

 

has fallen below the user-specified

 

additional power modules.

(continued)

 

 

redundancy alarm threshold. The

 

Option 2: Decrease the load.

 

 

 

power module(s) failed or the load

 

 

 

 

 

Option 3: Use the PowerView

 

 

 

has increased.

 

 

 

 

 

 

to decrease the redundancy

 

 

 

 

 

alarm threshold.

 

 

 

 

 

(Startup>Setup>Alarms>

 

 

 

 

 

Redundancy)

 

 

 

 

 

 

 

Runtime is below alarm

 

The predicted runtime is lower

 

Option 1: Allow the battery

 

threshold.

 

than the user-specified for the

 

modules to recharge.

 

 

 

minimum runtime alarm threshold.

 

Option 2: If possible, increase

 

 

 

The battery capacity has

 

 

 

 

 

the number of battery

 

 

 

decreased or the load has

 

 

 

 

 

modules.

 

 

 

increased.

 

 

 

 

 

Option 3: Decrease the load.

 

 

 

 

 

 

 

 

 

 

Option 4: Use the PowerView

 

 

 

 

 

to decrease the minimum

 

 

 

 

 

runtime alarm threshold.

 

 

 

 

 

(Startup>Setup>Alarms>

 

 

 

 

 

Runtime)

 

 

 

 

 

 

Bypass

Bypass is not in range

 

The frequency and/or voltage are

 

Option 1: Decrease the

 

(either freq or voltage).

 

out of acceptable range for

 

sensitivity to input frequency.

 

 

 

bypass. This message occurs

 

(Startup>Setup>OutputFreq)

 

 

 

when the UPS is online and the

 

Option 2: Correct input

 

 

 

bypass mode is unavailable. The

 

 

 

 

 

voltage to provide acceptable

 

 

 

system may start on-battery.

 

 

 

 

 

voltage and/or frequency.

 

 

 

 

 

 

 

 

 

 

 

 

Bypass contactor stuck in

 

The UPS is positioned in the

 

Call your contract service

 

bypass position.

 

bypass position and cannot go on-

 

provider or APC Technical

 

 

 

line.

 

Support.

 

 

 

 

 

 

 

Bypass contactor stuck in

 

The UPS is positioned in the on-

 

 

 

on-line position.

 

line position and cannot go to

 

 

 

 

 

bypass.

 

 

 

 

 

 

 

 

 

UPS in bypass due to

 

The UPS has transferred to

 

 

 

internal fault.

 

bypass mode because a fault has

 

 

 

 

 

occurred.

 

 

 

 

 

 

 

 

 

UPS in bypass due to

 

The load exceeded the system

 

Option 1: Decrease the load.

 

overload.

 

power capacity. The UPS has

 

Option 2: If possible, add

 

 

 

switched to bypass mode.

 

 

 

 

 

power modules to the system.

 

 

 

 

 

 

 

 

 

 

 

 

System is in Maintenance

 

The UPS is in bypass because the

 

No corrective action

 

Bypass.

 

maintenance bypass switch is in

 

necessary.

 

 

 

the on position.

 

 

 

 

 

 

 

 

18

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Contents Symmetra LX Operations Guide Page Table of Contents Page Status Indicator Color PowerViewKeys and Indicators OverviewNavigation Menu DescriptionBasic Commands Supply Power to the UPSSupply Power to the Load Equipment Set the Correct Output VoltageTurn Off UPS Output Power and Load Equipment Bypass OperationCommand Bypass Language Setting Language Setting Accessories Menu Menu CommandsControl Menu Display Menu Display Function OptionsLogging Menu Diagnostics MenuHelp Menu Menu Item FunctionStatus Menu Setup Menu Menu Item Function OptionsUS/JAPAN Troubleshooting Condition PowerView Message Reason Corrective ActionTroubleshooting Symmetra LX Physical Troubleshooting Troubleshooting Troubleshooting Service