APC Official Manual for Power Supplies: Best Practices and Troubleshooting

Page 13

Problem and Possible Cause

Solution

 

 

All indicators flash sequentially

 

 

 

The UPS has been shut down remotely

None. The UPS will restart automatically when utility power returns.

through software or an optional accessory

 

card.

 

All indicators are illuminated and the UPS emits a constant beeping sound

The UPS detects an internal fault.

Do not attempt to use the UPS. Disconnect the UPS from utility and battery power. Have the UPS serviced immediately.

Battery Fault indicator is illuminated

The Battery Fault LED flashes and a

Check that the battery connectors are fully engaged.

short beep is emitted every two seconds

 

to indicate the battery is disconnected.

 

 

 

Weak battery.

Allow battery to recharge for 24 hours and perform a self-test. If the problem

 

persists after recharging, replace battery.

Failure of a battery self-test: Battery Fault LED illuminates and the UPS emits short beeps for one minute. The UPS repeats the alarm every five hours.

Allow battery to recharge for 24 hours. Perform the self-test procedure to confirm the replace battery condition. The alarm stops and the LED clears if the battery passes the self-test.

If battery fails again, it must be replaced. The connected equipment is unaffected.

Bypass indicator is illuminated

Bypass mode has been turned on through If bypass mode has been selected, ignore the LED. an accessory.

Overload indicator is illuminated and the UPS emits a sustained alarm tone

A UPS overload condition exists.

Disconnect nonessential equipment from UPS to eliminate overload condition.

Bypass and Overload indicators are illuminated and the UPS emits a sustained alarm tone

A UPS overload condition has occurred. Connected equipment exceeds specified “maximum load” as defined in Specifications on APC Web site, www.apc.com.

The alarm remains on until the overload is removed. Disconnect nonessential equipment from UPS to eliminate overload condition.

The UPS continues to supply power as long as it is on line and the circuit breaker does not trip. The UPS will not provide power from batteries in the event of a utility voltage interruption.

Fault indicator is illuminated

An internal UPS fault has occurred.

Do not attempt to use UPS. Turn UPS off and have it serviced immediately. Refer to APC Web site, www.apc.com.

Bypass and Fault indicators are illuminated and the UPS emits a sustained alarm tone

The UPS has automatically switched to Bypass mode. Bypass mode operation is the result of an internal UPS fault or an overload condition while operating on utility power.

In the event an internal UPS fault occurs, Do Not attempt to use UPS. Turn UPS off and have it serviced immediately. Refer to APC Web site, www.apc.com.

SURTA 1500XL/1500XLJ/2200XL Series 100/120 Vac Tower/Rack-Mount 2U

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Contents Installation and Operation Page Smart-UPS Safety AccessoriesOverview InventoryProduct Overview IndicatorFront display panel DescriptionRear panel Front Display Panel Description FeatureSpecifications InstallationRack-Mount and Stack Configurations Tower ConfigurationConnect Power and Start the UPS Connect the Internal Battery Install the BezelOperation Connect equipment to the UPSUPS Settings ConfigurationFunction Factory Default Options Description Connect the EPO Emergency Power Off EPOTerminal Mode to Configure UPS Parameters UPS does not provide expected backup time TroubleshootingSite Wiring Fault indicator is illuminated UPS will not turn offBypass indicator is illuminated Battery Fault indicator is illuminatedFault indicator is illuminated Battery replacement Maintenance and TransportPrepare the UPS for transport Contact Information ServiceAPC Worldwide Customer Support Two-Year Warranty Limited WarrantyVac models Radio Frequency Warning990-3622 2009