Problem Solving
The following charts list some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, contact your local authorized Oki representative.
Printer output does not reflect the options selected
Cause: The options selected with the print driver are being overridden by the application.
Solution: The application will override any options that are selected using the printer driver. Choose the desired options through your application.
Printer Power LED does not turn on
Cause: No power from outlet.
Solution: Connect the power cable to a different power outlet.
Cause: Power cable is not securely inserted into the power outlet or printer inlet.
Solution: Remove the power cable from the wall outlet. Then remove the power cable from the printer power inlet. Plug the power cable into the printer power inlet and then into the wall outlet.
Cause: Power cable is damaged.
Solution: Check the power cable and replace if damaged.
Blank print
Cause: Print Head, cable or PC.
Solution: Open Windows Printer Driver and under ‘ Printer Services’ generate a test print.
•Test print is OK:
–Check cable or PC.
•Test print is blank:
–Remove and reinstall Print Head.
–Press the Cartridge Change/Clean button for 2 seconds to clean (clean and restore) the Print Head. Repeat if necessary.
–Replace the Print Head.
–Contact your local authorized Oki representative.
18 | OKIJET 2500 |