Epson MP-2100 TH manual Troubleshooting, Appendix, Problem Possible Cause

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MP-2100 TH · Revision 1.1

Appendix I

Troubleshooting

The following table described some of the problems that might occur while using the printer. For every problem there is a possible cause described here and a suggested procedure to solve the problem.

Problem

Possible Cause

Possible Cause

 

There is no power in the electric

Check if there is a central switch for

 

outlet.

the room / outlets. Connect some

 

 

other equipment to the outlet to

 

 

check its operation.

The printer does not turn on.

 

 

A problem with the power cord – it

Turn off the printer, check the power

 

 

may be broken or not well

cord’s continuity and a perfect

 

connected to the printer and / or

connection between the printer and

 

outlet.

the electric outlet.

 

 

 

 

The parallel / serial / USB cable has

Check for a good connection

 

one or more lines with faulty

between the printer and the host or

 

connections / broken wires.

change the cable.

 

 

 

 

Wrong programming sequences.

The programming sequences can be

The printer does not respond

 

checked in the dump mode. Put the

to the commands sent.

 

printer in dump mode and run your

 

 

application again. The printer will

 

 

show the hexadecimal and ASCII

 

 

codes of all bytes being received

 

 

from the host.

 

 

 

 

The parallel cable has one or more

Check for a good connection

 

lines with faulty connections /

between the printer and the host or

Parallel communication is

broken wires.

change the parallel cable.

faulty.

 

 

The pin layout does not follow the

Check the correct pin layout in this

 

 

Centronics standard.

manual.

 

 

 

 

The serial cable has one or more

Check for a good connection

 

lines with faulty connections /

between the printer and the host or

 

broken wires.

change the serial cable.

 

 

 

 

The pin layout does not follow the

Check if the pin layout used

 

correct protocol.

complies with the protocol being

 

 

used for data transmission.

Serial communication is faulty.

 

Remember that the printer uses the

 

 

RTS/CTS protocol.

 

 

 

 

The baud rate is incorrectly set.

If the baud rate set on the printer is

 

 

different from the baud rate of the

 

 

host, the printer will print random

 

 

characters or not print at all. Check

 

 

carefully the host’s serial baud rate

 

 

configuration.

 

 

 

 

Overheating of the print head

Wait until the temperature of the

 

 

print head goes below 140°F. The

The printer stops printing

 

printer will continue to print from

 

 

where it stopped. Open the covers

 

 

to help the printer to cool down

 

 

faster.

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Contents Capa MP-2100 TH User´s Manual 5686 . Rev.1.1 November CE Marking EMC and Safety Standards AppliedEurope North AmericaSafety Precautions Command tables MP-2100 TH CommandsSummary Character TablesPrinter Description PresentationUnpacking PoweringInserting the Paper Dump mode Normal Remote modeSelf-testing Printer head cleaning procedureTechnical Specifications Serial Interface Communication InterfacesParallel Interface SignalParallel Interface Pin Assignments StrobeType B Receptacle Signal pin Associated Signal pinUSB Interface Ascii Table Character TablesCode Code Tabela de Caracteres Code Direct Command MP-2100 TH CommandsUsing The Command Summary Control SequenceOperation Command TablesVertical Positioning Dec Hex DescriptionCharacter Types Horizontal PositioningESC E ESC FBarcodes Print Width, Character Width And HeightComand Hexadecimal Bit Images And Graphics Graphic Commands ExamplesBit graphics Communication Data ControlParallel interface status byte Serial interface status byte Error Status Continuous Paper 5. Firmware Bit Sensor StatusStatus bit number Logic USB interface status bytes Byte Printer StatusProblem Possible Cause TroubleshootingAppendix Appendix Automatic Line AdvanceAbout the Cutter Cutter OptionalCleanup of the Thermal Printing Head MP-2100 TH CleanupSpecial Care Use Location Pin Solenoid activation for drawer opening Drawer ActivationError Quantity of blinks Possible Cause Errors Signaling TableAnnotations Annotations Page