Epson 410 manual Return Material Authorization RMA Procedure

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Printer Commands

Chapter 5

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RETURN MATERIAL AUTHORIZATION (RMA) PROCEDURE

A Return Material Authorization (RMA) number must be obtained prior to the return of printers and/or materials the Microcom Corporation Service Department. The purpose of the RMA number is to provide effective tracking and control of returned printers and/or materials. Microcom Corporation will not be responsible or accountable for printers and/or

materials returned without proper authorization.

Shipping Charges:

The return of printers and/or materials returned to Microcom Corporation for repair should be returned freight and insurance prepaid. Microcom Corporation will pay the return shipping charges (standard ground service) on all warranty repairs, expedited services will be paid at customer expense. The return of non-warranty repair printers and/or materials will be shipped by a shipping carrier and service determined by the customer.

Receiving a Return Material Authorization (RMA) Number:

1.To receive an RMA number, either complete the online RMA request form located on the world wide web (http://www.microcomcorp.com) or contact the Microcom Corporation Service Department and provide the representative with the following information.

-Company Name

-Contact name and phone number.

-Model number

-Serial number

-A detailed description of the problem

-Service Selection (1 Day, 3 Day ,5 Day or Standard turnaround)

-Purchase Order number

2. The shipping label should contain the following information:

Microcom Corporation

Attn: Service Dept. RMA# <place number here > 8333A Green Meadows Dr. N.

Westerville, OH 43081 USA

3.Return the defective item(s) for repair to the above listed address, freight and insurance prepaid.

4.Upon receipt of an RMA number, the customer contact will be notified by a Microcom Corporation representative regarding repair charges, at which time the ship method will be determined. Items returned for repair with inadequate packaging material will be returned to the customer in Microcom Corporation approved packaging at the customers expense.

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72	410 Operators Manual

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Contents Microcom Corporation Operators Manual Table of Contents Table of Contents Table of Contents List of Tables Introduction Operators Manual Features and Specifications BAR Codes Physical RAMPrinter Variations Front View Operators Manual Status Label Mode Normal ModeBatch Mode Basic OperationPAPER-OUT Mode Serial Parameters 9600-N-8-1Light Mode Meaning Color Status LightLoading Paper Normal and TAG/TEAR ModesPEEL-AND-DISPENSE Mode Clearing Label Misfeeds Diaphragm RemovalCleaning Instructions Communications Cable PinoutPrinter Cables Designing Labels Using LDS PC Connection SerialCcopy Filename COM1 PC Connection ParallelCcopy Filename LPT1 Microcom Makes Itcr Learning LDSEasycr HellocrDesigning Labels Using LDS Chapter Label Header LSY Label Size Y Direction HFM Number of Fields in LayoutLSX Label Size X Direction WEB WEB SizeDPS MM/SEC Inches PER Second Minute LCB Label Control ByteAGD Number of Steps to Activate GAP Detector Sample Session with a Label Header 615,153,,20,30,,70,4CRXB X Beginning Coordinate Label FieldsTSN Text String Number YB Y Beginning CoordinateCC Character Count TCI Text Conversion IdentifierCGN Character Generator Number CGNOCR-A UPC/EAN Centered Right JustifiedLeft Justified Above BaselineCMX Character Multiplier X Direction CMY Character Multiplier Y DirectionTSP Text Starting Position CLX Character Cell Length X DirectionCLY Character Cell Length Y Direction Sample Session with a Label Field 100, 40, 4, 1,4CRPrinter Commands Special Printer Control CodesPrinter Enquiries Sending D Printer Commands Software DIP Switches and Eeprom Commands CommandABxxxxxxxx PositionABxxxxxxxx Position Always ABxxxxxxxx Printing Commands CommandClear commands GAP AUTO-SIZING and Valid GAP CommandsLSY AGDCommand Auto-Size Label = SUN REAL-TIME ClockD30 CR Hhmmss CR DD/MN/YR/W CR = MONEuropean Date Formatcr US Date FormatcrClock Optioncr Single Serial Number Status Serial Number CommandsDisable increment and decrement D85Command Label Header Commands Load label control byte LCB a specifies the numberSaving Format Files Commands Send Saved Format File to Serial Port a selects which oneUsage File #1 ESCFile #2 File #3 Label Presence Sensor Control Command Text Strings Commands Command Clears commandShip Fromcr Miscellaneous Printer Commands Enable 1 Disable AllEnable 450 Emulation Enable 460 EmulationLogos Required for the Logo OptionProcedure for Using the PCX2410 Software Chapter Printer Commands Format of Logo Files Opening ParametersChapter Printer Commands Designing with BAR Codes Rotationscr DegreescrHuman Readables Chapter Printer Commands UPC-A HR W/CHKSUMCR UPC-A HR W/O Chksumcr 01234567890CR Making Lines Thick LinesHalf Lines Reverse Video LOT NumbercrQtycr Large Paper Roll Supply Holder CLOCK/BATTERY Backed RAM SocketLabel Support Rack PCX2410 SoftwareCleaning KIT Wysiwyg Software PackagesParallel Conversion Boards Appendix a Warranty and Repair Procedures Limited WarrantyReturn Material Authorization RMA Procedure Appendix B Cleaning KIT & Accessories Addition Format Area Appendix C Configuration GuideBattery Backed RAM with REAL-TIME Clock Graphic ImagesAppendix D Installing the Label Support Rack Default POWER-UP Label Appendix E More Label SamplesFonts UPC-A HR W/CHKSUMCR UPC-A HR W/O Chksumcr 01234567890CR Multipliercr XY Multipliercr 1XYCR 2XYCR 4XYCR 8XYCR D3CR Linescr Offset of 0CR D3CR Offset of 100CR D3CRD57CR 620,441,,10,25,,,352CR 100,100,13,1,13CR D56CR D2CR Aiag Label Wheelcr Aacr Appendix F Sample Basic Program Disk Label MakerPrint Print Print Close System Appendix G Quick Reference Command Summary Not Used Printer Statistics Column Epson emulation 2 inchPage Auto-Size Label Section Text Mode Control Section Emulation ControlClears Commands 86, 88 Turn off peel-and-dispense mode Advance when idlePeel-and-Dispense Mode Section Turn on peel-and dispense modeIndex Chapter Printer Commands Printer Commands Chapter Operators Manual