3
Troubleshooting
Printing Problems
If you have trouble printing, we recommend resolving the problems with the following remedies.
NOTE
Please contact your local authorised Canon dealer if a problem persists, or if you encounter problems not listed below.
Printer Trouble
The printer does not work.
Cause 1 | There is data remaining in the printer's memory. (The Processing/Data Indicator is flashing or |
| lit.) |
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Remedy | Print out the data. (See Chapter 5, "Checking Job and Device Status," in the Reference |
| Guide.) |
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Cause 2 | There is a problem with the printer or the software. |
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Remedy | Look at the message on the display and act accordingly. (See "When a Message Is |
| Displayed," on p. |
Printing stops before the job is complete.
Cause | There is data remaining in the printer's memory. (The Processing/Data Indicator is flashing or |
| lit.) |
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Remedy | Print out the data. (See Chapter 5, "Checking Job and Device Status," in the Reference |
| Guide.) |
You cannot print a job or store a job.
Cause | The total number of pages in all jobs (maximum capacity is 8,000 pages) or size of the data |
| in the hard disk has exceeded the limit which can be processed. |
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Remedy 1 | Delete other processes, documents, or forms stored in the box, cancel other jobs being |
| processed, or wait until those jobs are finished, then print again. |
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Remedy 2 | Divide the job, then print again. |
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You cannot store a secured print job.
Cause | The number of secured jobs stored in the machine has exceeded the maximum capacity of |
| 25 jobs, or the total number of pages that are stored or are in jobs has exceeded the limit |
| (8,000 pages). |
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Remedy | Delete other secured jobs, or wait until those jobs have finished printing, then print again. |
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