Canon BJ-200ex manual Customer Support, Help Desk, Fax Number, Fax Retrieval System

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To obtain this manual, call the Canon help desk as listed in the next section.

Customer Support

Help Desk

Canon provides customer support and service for all Canon printer products. If you have any questions regarding your new printer, call the Canon Computer Systems help desk at 1-800-423-2366.Help is available Monday through Friday from 8 A.M. to 11 P.M. Eastern Standard Time (EST) and on Saturday from 11 A.M. to 6 P.M. EST. The help desk is closed on Sundays and holidays.

If you seem to have an operational problem, try to solve it by referring to the information in Chapter 7, Troubleshooting, or by using your Visual Guide. If you cannot quickly resume normal operations, contact Canon's experienced support personnel at the help desk number above.

Fax Number

You can send suggestions, and technical questions to Canon via facsimile. The number for this service is 1-714-438-3317,which accesses a G3 fax machine. Be sure to state your question and provide a phone number or fax number for a response.

Fax Retrieval System

Canon also provides a 24-hour toll-free fax retrieval system. You can use this service to get helpful documents faxed directly to your fax machine. These documents contain useful information to assist you in the operation of your Canon printer. To access this service, call 1-800-526- 4345.

Bulletin Board Services

Canon also provides a bulletin board service (BBS), which is useful for obtaining newly developed, third-party drivers. Call 1-714-438-3325.The protocol for the BBS is up to 14,400 bps, eight data bits, one stop bit, and no parity.

If you use CompuServe®, you can access the Canon Peripherals Forum. This allows you to talk with other users, send a message to Canon, or download printer drivers. Just type GO CANON at any CompuServe prompt.

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Contents BJ-200ex Contents Using the Printer With Your Software Appendix a Excellent Print Quality Features and BenefitsChapter Introduction Reduction Mode Simple MaintenanceConvenient Paper Handling Software CompatibilityOptions and Supplies Ink CartridgePrint Media Related PublicationBulletin Board Services Customer SupportHelp Desk Fax NumberSupplies Servicing the PrinterCanada Chapter Setting Up the Printer Unpacking the PrinterFollow these steps to unpack your printer Carefully remove all items from the boxRemoving the Shipping Materials Check to see that you have the following itemsRemove the shipping tape from the outside of the printer Remove the shipping tape inside the printerSelecting a Location for Your Printer Examining the Printer From the FrontOperator Panel From the Back Attaching the Power Cord Inside the PrinterConnecting Your Printer to the Computer Installing the Ink Cartridge To install the in cartridge, follow these steps Page Push the lock lever down until it locks into place Close the front coverTo turn on the printers power, follow these steps Turning On the PrinterCleaning the Print Head Loading a Stack of PaperPage Printing a Test Pattern Do not force the paper into the printerPrinter starts to print Demo Print Installing a Printer DriverPress the Power button to turn off the printer Installing the Windows Printer Driver and Visual Guide Using the Visual Guide Using the BJ-200ex Windows DriverInstalling the Canon TrueType Fonts for Microsoft Windows Operator Panel Buttons Managing Your Printers FeaturesSoftware Applications DIP Switches Line Printers Versus Page PrintersLine Printers and Processing Line PrintersCongratulations Printers and ProcessingChapter Using the Printer Selecting Paper TypesPlain Papers TransparenciesBefore Loading Paper Setting the Paper Thickness LeverFor complete paper specifications, see Appendix a Setting the Paper Selection Lever Page Paper Thickness Selection Loading Paper type Lever Method Printer Settings for Various Print MediaPrinting Documents See your applications documentation for details Specifying Print OptionsAutomatically Feeding Paper Page Slide the stack of paper into the printer until it stops Adjust the paper guide to the stack of paper Auto Feed Guidelines Printing Single Sheets Specifying Manual FeedManually Feeding Paper Make sure the printer is turned on and on-lineOpen the top cover and check the paper thickness lever Set the paper selection lever to the frontPage Printing on Transparencies Start your print operationPrinting on Envelopes Turning On the Printers Envelope Mode Preparing Your SoftwarePreparing the Printer Insert the envelopes Adjust the paper guide to the stack of envelopes Turning Off Envelope Mode Printing on Legal-size PaperPrinting in Landscape Orientation Printing the Test Patterns Self Test StartingTo start the Self Test, follow these steps StoppingTo start the Font List, follow these steps Font ListEpson LQ mode, the self Test looks like this Demo Prints 1 Pausing a Print Operation To start the Demo Prints, follow these stepsPage Chapter Using the Printer With Your Software Printer Setup Within Windows Selecting Printing Options Paper Size optionPaper Source option Media Type optionPlain Paper TransparencyPrint Selection option Print Quality optionsBlack and White GrayscaleOther selections Special OptionsOrientation option Diffusion HalftonePattern 1 and Pattern Printing a Document Intensity§ Avoid diffusion halftones Ways to Improve Print speed in WindowsTo improve printing speed, you can try the following Using the Windows Print Manager Background PrintingSetting Up MS-DOS Application Programs Foreground PrintingSelecting a Printer Driver Your printer has two resident printer control modes Selecting a Printer Control ModePrinter control mode Typeface BJ mode Epson LQ mode Setting Up WordPerfect for Your Printer Printer control mode Print style BJ mode Epson LQ modeSoftware and Printer Compatibility For details Chapter Using the Operator Panel Feeding PaperSelecting a Print Mode Print mode Function Speed at 10 cpiForm feeding Line feedingUsing the Reduction Modes Two-thirds Reduction ModeSelect your print mode as follows Selecting reduction mode cancel Smoothing mode if setOne-half Reduction Mode Selecting the Reduction ModePerforming Automatic Line Feeds Printer Guidelines Cleaning the PrinterChapter Maintaining the Printer Clean the exterior of the printer Replacing the Ink CartridgeInk Cartridge Guidelines Using InkTo avoid spilling ink, follow these precautions Installing the Ink Cartridge Take the new ink cartridge out of its protective packaging Push the lock lever down until it locks into place Cleaning the Print Head Follow these guidelines when storing your ink cartridges Transporting the PrinterStoring Ink Cartridges Ink Cartridges Continually Run Out of InkPage Chapter Troubleshooting Check ListError Light Problems Operational Problems If the error persists, call the Canon help deskReinstall the ink cartridge checking that it is Securely latched in place. Make sure there is no gapPrinting Problems Paper Loading Problems Make sure the stack of paper is straight in the sheet feeder Print Quality Problems Windows Problems Jagged look. Changing the resolution to 360 dpiShould correct this problem Feed a few sheets of paper through the printerPage If you are using MS-DOS 5.x or lower, type the following To verify a proper SET Temp statement, follow these stepsClearing Paper Jams Page Chapter Customizing the Printer Factory Default SettingsFunction Setting DIP switch Function DIP Switch SettingsBJ-10 Mode DIP switches 5, 6 DIP switches Character setEpson LQ Mode DIP switchMake sure the printer is turned off Changing a DIP Switch SettingDIP switches Typeface Close the DIP switch cover after making your selections Appendix a Printer Specifications Sheet Feeder CapacityPaper Size Printing SpeedPage Reduction Mode Page Printing Characters Resident Printer Control ModesLine Feed Pitch Mode Pitch Characters per line Graphic Image PrintInterface Ink CartridgeOperating Environment Storing EnvironmentAppendix B Application Notes Printing Envelopes in Microsoft WindowsAmiPro To print envelopes in AmiPro 3.0, follow these stepsMicrosoft Word 2.0 for Windows Microsoft Word for WindowsMicrosoft Word 6.0 for Windows WordPerfect WordPerfectFirst time printing envelopes Printing envelopes other than the first timeWorks 3.0 for Windows