Canon BJ-200ex manual Chapter Troubleshooting, Check List

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Chapter 7

Troubleshooting

This chapter contains information to help you solve printer problems. A problem may have one or a combination of causes, including a malfunction in your computer, software, the printer cable, or the printer. Many printing problems are related to how your software interacts with the printer.

If you can print a self test but the printer does not print or your printed output is not what you expect, the problem is with your computer, software, or cables. Check these items for a problem.

If your printer is not operating properly, try the suggestions in this chapter. Try the solutions in the order listed. The following list shows the problems covered here.

Check List

ERROR Light Problems

ERROR light is on

ERROR light is on - ON LINE, HQ, and HS lights are blinking

Operational Problems

No power reaching printer

Data from computer in not printed

Ink cartridge moves, ink does not appear

Overall printing is slow from MS-DOS

Overall printing is slow from Windows

Printing Problems

Data from computer printed, but is not what you expected

Printed characters do not match characters on the screen

Printing Beyond Edge of Page

Printout Does Not Match Paper Size

Printing Incorrect Number of Lines on Page

Printer is not using font you selected with DIP switch settings

Printout curls

Computer Indicates a Device Time-out

Paper Loading Problems

Paper is Loaded Skewed (Printing Is Skewed)

Paper Does Not Load Into Printer

Multiple Sheets Load Into Printer

Envelopes Do Not Load

Paper Does Not Eject After Printing

Repeated Paper Jams Occur

Print Quality Problems

Print Density Is Low

Print Is Not Clear

White Streaks or Missing Dots

Blurred or Smudged Ink

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Contents BJ-200ex Contents Using the Printer With Your Software Appendix a Chapter Introduction Features and BenefitsExcellent Print Quality Software Compatibility Reduction ModeSimple Maintenance Convenient Paper HandlingRelated Publication Options and SuppliesInk Cartridge Print MediaFax Number Bulletin Board ServicesCustomer Support Help DeskCanada Servicing the PrinterSupplies Carefully remove all items from the box Chapter Setting Up the PrinterUnpacking the Printer Follow these steps to unpack your printerCheck to see that you have the following items Removing the Shipping MaterialsRemove the shipping tape inside the printer Remove the shipping tape from the outside of the printerSelecting a Location for Your Printer From the Front Examining the PrinterOperator Panel From the Back Inside the Printer Attaching the Power CordConnecting Your Printer to the Computer Installing the Ink Cartridge To install the in cartridge, follow these steps Page Close the front cover Push the lock lever down until it locks into placeTurning On the Printer To turn on the printers power, follow these stepsLoading a Stack of Paper Cleaning the Print HeadPage Do not force the paper into the printer Printing a Test PatternPress the Power button to turn off the printer Installing a Printer DriverPrinter starts to print Demo Print Installing the Windows Printer Driver and Visual Guide Using the BJ-200ex Windows Driver Using the Visual GuideInstalling the Canon TrueType Fonts for Microsoft Windows Software Applications Managing Your Printers FeaturesOperator Panel Buttons Line Printers DIP SwitchesLine Printers Versus Page Printers Line Printers and ProcessingPrinters and Processing CongratulationsTransparencies Chapter Using the PrinterSelecting Paper Types Plain PapersFor complete paper specifications, see Appendix a Setting the Paper Thickness LeverBefore Loading Paper Setting the Paper Selection Lever Page Printing Documents Printer Settings for Various Print MediaPaper Thickness Selection Loading Paper type Lever Method Automatically Feeding Paper Specifying Print OptionsSee your applications documentation for details Page Slide the stack of paper into the printer until it stops Adjust the paper guide to the stack of paper Auto Feed Guidelines Make sure the printer is turned on and on-line Printing Single SheetsSpecifying Manual Feed Manually Feeding PaperSet the paper selection lever to the front Open the top cover and check the paper thickness leverPage Start your print operation Printing on TransparenciesPrinting on Envelopes Preparing Your Software Turning On the Printers Envelope ModePreparing the Printer Insert the envelopes Adjust the paper guide to the stack of envelopes Printing on Legal-size Paper Turning Off Envelope ModePrinting in Landscape Orientation Printing the Test Patterns Stopping Self TestStarting To start the Self Test, follow these stepsEpson LQ mode, the self Test looks like this Font ListTo start the Font List, follow these steps Demo Prints 1 To start the Demo Prints, follow these steps Pausing a Print OperationPage Chapter Using the Printer With Your Software Printer Setup Within Windows Paper Size option Selecting Printing OptionsTransparency Paper Source optionMedia Type option Plain PaperGrayscale Print Selection optionPrint Quality options Black and WhiteOrientation option Special OptionsOther selections Pattern 1 and Pattern HalftoneDiffusion Intensity Printing a DocumentTo improve printing speed, you can try the following Ways to Improve Print speed in Windows§ Avoid diffusion halftones Background Printing Using the Windows Print ManagerForeground Printing Setting Up MS-DOS Application ProgramsSelecting a Printer Driver Printer control mode Typeface BJ mode Epson LQ mode Selecting a Printer Control ModeYour printer has two resident printer control modes Printer control mode Print style BJ mode Epson LQ mode Setting Up WordPerfect for Your PrinterSoftware and Printer Compatibility For details Feeding Paper Chapter Using the Operator PanelLine feeding Selecting a Print ModePrint mode Function Speed at 10 cpi Form feedingSelecting reduction mode cancel Smoothing mode if set Using the Reduction ModesTwo-thirds Reduction Mode Select your print mode as followsSelecting the Reduction Mode One-half Reduction ModePerforming Automatic Line Feeds Chapter Maintaining the Printer Cleaning the PrinterPrinter Guidelines Replacing the Ink Cartridge Clean the exterior of the printerTo avoid spilling ink, follow these precautions Using InkInk Cartridge Guidelines Installing the Ink Cartridge Take the new ink cartridge out of its protective packaging Push the lock lever down until it locks into place Cleaning the Print Head Ink Cartridges Continually Run Out of Ink Follow these guidelines when storing your ink cartridgesTransporting the Printer Storing Ink CartridgesPage Check List Chapter TroubleshootingError Light Problems Securely latched in place. Make sure there is no gap Operational ProblemsIf the error persists, call the Canon help desk Reinstall the ink cartridge checking that it isPrinting Problems Paper Loading Problems Make sure the stack of paper is straight in the sheet feeder Print Quality Problems Feed a few sheets of paper through the printer Windows ProblemsJagged look. Changing the resolution to 360 dpi Should correct this problemPage To verify a proper SET Temp statement, follow these steps If you are using MS-DOS 5.x or lower, type the followingClearing Paper Jams Page Function Setting Factory Default SettingsChapter Customizing the Printer BJ-10 Mode DIP Switch SettingsDIP switch Function DIP switches Character set DIP switches 5, 6DIP switch Epson LQ ModeDIP switches Typeface Changing a DIP Switch SettingMake sure the printer is turned off Close the DIP switch cover after making your selections Printing Speed Appendix a Printer SpecificationsSheet Feeder Capacity Paper SizePage Reduction Mode Page Line Feed Pitch Resident Printer Control ModesPrinting Characters Graphic Image Print Mode Pitch Characters per lineStoring Environment InterfaceInk Cartridge Operating EnvironmentTo print envelopes in AmiPro 3.0, follow these steps Appendix B Application NotesPrinting Envelopes in Microsoft Windows AmiProMicrosoft Word 6.0 for Windows Microsoft Word for WindowsMicrosoft Word 2.0 for Windows Printing envelopes other than the first time WordPerfectWordPerfect First time printing envelopesWorks 3.0 for Windows