Canon BJ-200ex manual Operational Problems, If the error persists, call the Canon help desk

The following table describes problems and solutions related to the ERROR light.

Problem	Cause	Solution
ERROR light is on	The printer may be Check the sheet feeder. If the printer is out of paper, load
	out of Paper.	paper into the sheet feeder and press the ON LINE button
		to continue printing.
	Paper may be	Check the pirnter for a paper jam. If a paper jam has
	jammed in the	occured, clear it as described later in the chapter. (See the
	printer.	clearing Paper Jams section)
ERROR light is on - ON	A system error	Turn the printer off; wait 15 seconds and turn the printer
LINE, HQ, and HS lights are	may have occured. back on.
blinking		If the error persists, call the Canon help desk.

Operational Problems

If you are having problems with the printer, check the problems and solutions listed in the following table.

Problem	Cause
No power	The printer may not be

reaching printer. turned on.

The printer may not be securely plugged into the AC outlet.

The AC outlet may not be supplying power.

Solution

Hold down the POWER printer button until the printer beeps.

Check the AC power cord connection.

Check the AC outlet.

Turn on the printer. When the printer is connected properly, the POWER, ON LINE, and HQ (or HS) indicators light, and the print head is in the home position. If nothing happens, call the Canon help desk.

Data from	The printer may be off line	Press the ON LINE button to turn the printer on line (ON
computer is not	(ON LINE light off).	LINE light is on). If the printer does not come on line, check
printed.		the ERROR light.
	The interface cable may not Check the interface cable connection.
	be securely connected to
	the printer and the
	computer.
	The interface cable may not Make sure the interface cable is a parallel interface cable.
	be the correct type.
	The printer or computer	Turn off the printer and the computer, then turn them back on
	may have been turned on	again.
	when you connected the
	interface cable.
	The application may not be Check the computer or the application to see if the host is
	set up properly.	configured correctly: printer port, printer driver, print
		manager.
	The parallel port is disabled Check your computer's CMOS to see if the primary parallel
	in your computer's CMOS	port is set to LPT1. (Your computer should have a setup
	memory.	program that allows you to check the CMOS settings.)
Ink cartridge	The ink cartridge may be	Remove the ink cartridge and check that the tape is removed.
moves, ink does	empty or may not be	Reinstall the ink cartridge checking that it is
not appear.	installed properly.

securely latched in place. Make sure there is no gap