TROUBLESHOOTING GUIDE
If you experience a problem with this unit, check the chart below before calling for service.
SYMPTOM | CAUSE | SOLUTION | |
Unit will not | Dead battery, or not | Replace battery and install | |
turn on. | installed properly. | properly. | |
| LOCK switch is in the | Slide switch to the Unlock | |
| Lock (down) position. | (up) position. | |
No sound. | Headphones are not | Insert headphones. | |
| inserted. |
|
|
| Volume is set too | Raise the volume using the | |
| low. | VOLUME + button. | |
| The MP3 or WMA files | Download uncorrupted | |
| are corrupted. | files. | |
FM distorted. | Station not tuned. | Retune station and extend | |
|
| headphone wire. | |
Download Failure. | Damaged USB cable. | Replace cable. | |
The computer is not | The MMP8500 must be | Turn the MMP8500 on. |
|
recognizing the | turned on. |
|
|
MMP8500. | The USB cable is | Make sure USB cable is | |
| not securely connected. | securely connected. | |
| Driver is not installed | Install driver and/or see | |
| or computer is not | pages 7 through 12 for | |
| compatible. | compatibility. | |
|
|
|
|
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