Siemens SS2524 manual Technical Support

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Appendix C	C
Technical Support

Before contacting technical support, please refer to the previous Troubleshooting information. If you are still unable to resolve the problem, be prepared to provide the following informa- tion:

∙Model number (SS2524)

∙Date of purchase or installation

∙Description of problem

SpeedStream Technical Support Services are available via the web, e-mail and telephone.

Visit our website at www.SpeedStream.com for the latest product information and support knowledge base.

Contact SpeedStream Support via e-mail at: Support@SpeedStream.com

Telephone Support for North America only: 877-823-6722

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Contents SpeedStream Page Table of Contents Overview General Problems Internet Access SpeedStream Powerline Wireless RouterSecurity Features Internet Access FeaturesIntroduction Wireless Features LAN FeaturesAdvanced Internet Functions Package Contents Physical Details Front Panel LEDsRear Panel Requirements InstallationProcedure RequirementsInstallation Setup OverviewTo Do this Refer to Setup Using UPnP Configuration ProgramConnecting to the SpeedStream Powerline Wireless Router Using your Web BrowserIf you cant connect Setup Wizard Cable ModemsData Details Check Setup DSL Modems Other Modems e.g. Satellite BroadbandConnection Details Data Required Type Home Screen Navigation & Data InputLAN Screen Data LAN ScreenButtons Using another Dhcp Server To Configure your PCs to use DhcpWhat Dhcp Does Disabled Wireless ConfigurationWireless Screen ModeData Wireless Screen IdentificationOptions Access Point WEP Screen Data WEP ScreenWEP Data Encryption Passphrase Powerline Configuration Powerline ScreenPassword Data Powerline ScreenPowerline Data Encryption Other StationsPassword Screen Password DialogPC Configuration TCP/IP Settings OverviewWindows Clients Checking TCP/IP Settings Windows 9x/ME Using DhcpUsing Specify an IP Address Gateway Tab Checking TCP/IP Settings Windows NT4.0 Windows NT4.0 TCP/IPObtain an IP address from a Dhcp Server Specify an IP AddressWindows NT4.0 Add Gateway Windows NT4.0 DNS Checking TCP/IP Settings Windows Network Configuration WinUsing a fixed IP Address Use the following IP Address TCP/IP Properties WinChecking TCP/IP Settings Windows XP Network Configuration Windows XPTCP/IP Properties Windows XP For Windows 9x/2000 Internet AccessAccessing AOL For Windows XPOther Unix Systems Macintosh ClientsLinux Clients Fixed IP Address∙ Ensure your DNS Name Server settings are correct Wireless Station Configuration Powerline Configuration Operation and Status OperationStatus Screen Data Status ScreenInternet System Connection Connection Status PPPoEData PPPoE Status Screen Connection LogConnection Log Messages Message DescriptionConnection Status Pptp Data Pptp Status ScreenPptp Status Data Connection Details Screen Default GatewayConnection Details Fixed/Dynamic IP Address DNS IP AddressButton will display Dhcp ClientRelease/Renew ReleaseAdvanced Features Advanced Internet ScreenConferencing & Telephony ∙ ICQConferencing & Telephony Special ApplicationsSpecial Applications Screen Select an ApplicationUsing a Special Application Data Special Applications ScreenData URL Filter Screen URL FilterURL Filter Screen Filter StringsDelete/Delete All Add FilterString AddVirtual Servers IP Address seen by Internet UsersServers Virtual Servers ScreenData Virtual Servers Screen PropertiesDefining your own Virtual Servers Service works as follows Connecting to the Virtual ServersView all Settings of all Servers Dynamic DNSData Dynamic DNS Screen Ddns ServiceDynamic DNS Screen Ddns DataAdvanced Features To connect from a remote PC via the Internet Remote ManagementData Remote Management Screen Remote ManagementTo use this feature Access ControlAccess Control Log OverviewAccess Rights Access Control ScreenData Access Control Screen GroupServices Group Members Screen Group MembersAvailable Services Services ScreenData Services Screen Add New ServiceFirmware Upgrade To perform the Firmware UpgradeAdvanced Configuration Network ClientsPrinter Network Clients Network Clients ScreenData Network Clients Screen Known PCsGenerate Report Data Options Screen Backup DNSOptions UPnPAllow Internet access to be disabled MAC Address MAC Address ScreenData MAC address Screen Restarted Routing Screen Using this ScreenRouting Static Routing TableData Routing Screen Static RoutingConfiguring Other Routers on your LAN Local RouterOther Routers on the Local LAN Static Routing Example For Router As Default RouteFor Router Bs Default Route Entry 1 SegmentSecurity Data Security ScreenFirewall Icmp Ping Respond toIcmp ping Troubleshooting General ProblemsInternet Access Appendix a Troubleshooting Specifications SpeedStream Powerline Wireless RouterWireless Interface FCC Statement FCC Radiation Exposure StatementTechnical Support