Toshiba manual Troubleshooting the GA-1120, Troubleshooting during Setup from the Control Panel

Page 149

AA-1 Troubleshooting

Appendix A: Troubleshooting

This chapter provides troubleshooting tips.

Troubleshooting the GA-1120

Startup diagnostics are described in the Installation and Service Guide for service technicians. Contact your authorized service/support center if you see any startup error messages on Command WorkStation or if the GA-1120 does not reach the Idle state.

Troubleshooting during Setup from the Control Panel

The following section explains some error and alert messages you may see during Setup that might not be self-explanatory.

Network Setup messages

After this Setup screen

This message

Means

 

 

 

Enable AppleTalk

No AppleTalk zone found.

The Ethernet network cable is not attached to the

(Network Setup>Protocol

 

connector on the GA-1120, or the network cable is not

Setup>AppleTalk Setup)

 

plugged into the hub or network. If your AppleTalk

 

 

network has zones, and you want to specify a zone for the

 

 

GA-1120, you must connect the network cable to the

 

 

GA-1120 before performing AppleTalk Setup.

 

 

Could also mean the AppleTalk network does not have

 

 

zones. Zones are not required for printing to the GA-1120.

 

 

Press Set to continue.

 

 

 

Protocol Setup or Service

You must first enable

Enable at least one network port (Ethernet) in Port Setup

Setup (Network Setup)

a network port.

before beginning Protocol Setup or Service Setup.

 

 

 

Frame Type selection

Invalid frame size.

The network hub is not connected to a Novell machine

(Network Setup>Protocol

 

when the GA-1120 tries to bind.

Setup>IPX/SPX Setup)

 

 

Warning! IPX network

No other IPX machine can be found on the network, or

 

 

number is zero.

the network hub is not connected to the network when the

 

 

GA-1120 tries to bind. When this occurs, the network

 

 

number defaults to zero.

 

 

 

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Contents Toshiba GA-1120 About the Documentation Part Number Avis de Conformation Classe a de l’Industrie Canada Confidentiality Page Contents Levels of access and control Viii ContentsAbout Setup GA-1120 Setup from the Control Panel GA-1120 Control PanelAccessing Setup Ix Contents Administrative functions in the Setup menuGeneral Setup options Network SetupTroubleshooting the GA-1120 Appendix a TroubleshootingAbout this manual IntroductionXii Introduction 11-1 GA-1120 on the network GA-1120 on the networkStages of installation on the network GA-1120 Setup Summary of GA-1120 network installationQuick path to installation Mac OS environment with AppleTalk Key to setupWindows computers in a Novell environment User Software Installation GuideWindows NT 4.0 client Windows NT 4.0/2000 Server environmentWindows computers using Windows printing Unix workstations and Windows computers on a TCP/IP network Ethernet connection Connecting network cable to the GA-1120Back view of the GA-1120 Illustration TBD GA-1120 on a TCP/IP network with Windows NT 4.0/2000/XP Setting up Network ServersFor more information, see Setting up Network ServersTips for experts-Windows NT 4.0/2000/XP with TCP/IP 22-3 GA-1120 on a TCP/IP network with Windows NT 4.0/2000/XP Adding the GA-1120 to the TCP/IP network Perform GA-1120 Setup to support TCP/IP printingConfiguring clients of a Windows NT 4.0/2000 server Installing the GA-1120 as a shared printerWhen prompted, click Yes to have Windows set up the printer 22-7 GA-1120 on a TCP/IP network with Windows NT 4.0/2000/XP Configuring Windows computers without a Windows NT 4.0 serverGA-1120 on a NetWare 3.x, 4.x or 5.x network 22-9 GA-1120 on a NetWare 4.x or 5.x network Tips for experts-IPX networksOverview of IPX printing to the GA-1120 Configuring a NetWare 4.x server for printing 22-11 GA-1120 on a NetWare 4.x or 5.x network Configuring an NDS connection AbbreviationsConfiguring a bindery connection Setting the NetWare 4.x bindery context Setting up an NDS connection22-13 GA-1120 on a NetWare 4.x or 5.x network Setting up a NetWare print queue for binderySetting up NetWare Windows clients for printing Tips for experts-NetWare 5.x networks GA-1120 on a NetWare 5.x network with NdpsConfiguring a NetWare 5.x server for printing Setting up the GA-1120 printer driverBefore you begin 22-15 GA-1120 on a NetWare 5.x network with NdpsList of Printer Agents appears Setting up the GA-1120 on a NetWare 5.x networkThis name must be either print or hold GA-1120 on a network with Unix workstationsTips for experts-UNIX workstations Important note about the remote printer name Setting up the GA-1120 on TCP/IP networksFollowing information applies especially to the GA-1120 For details, see the next sectionServer should respond with a message such as To access GA-1120 Setup, seePublish the Print queue and/or Hold queue Managing print jobs GA-1120 print connections Levels of access and controlPrint queue Direct connection Preparing for GA-1120 SetupHold queue Administrator privileges PasswordsGuest privileges no password Operator privilegesWebSpooler WebToolsStatus Installer WebDownloader WebSetupWebLink WebScanAn administrator and an operator An administrator but no operatorAn administrator and an operator no WebTool access Control level scenariosUse these settings Setup Network server setup requirements About SetupProceed to GA-1120 Setup, described in Chapter Network should already be installed and operationalEnsuring the copier connection Turn on the copier and then the GA-1120Page 44-1 GA-1120 Setup from the Control Panel GA-1120 Setup from the Control PanelPerforming Setup from the Control Panel Safety warningsGA-1120 Control Panel GA-1120 Control PanelButtons Activity lightScreens are Display windowScreens When a remote utility is running Command to select that command. For more information, seeExample, 756MB Version-The system software version running on the GA-1120Functions menu Enter the Setup menu and change Setup option settings Has been set, you must enter it to access Clear Serverfinished making copies or printing other jobs Options are available from the submenu that appearsAbout the Control Panel Setup interface Accessing Setup optionsThere are two types of Setup options Types of Setup screens44-9 GA-1120 Control Panel Information entry optionsServer Name Server Setup optionsSystem Date System TimeJobs Saved in Printed Queue Enable Printed Queue Yes/No YesSave Changes Yes/No Yes Network Setup optionsFollowing table 44-13 Network Setup optionsUse this Protocol Setup Use this Service Setup Confirm that the network cable is connected to the GA-1120 Options are described in detail in the following pagesProtocol Setup options Port Setup optionsEthernet Setup AppleTalk SetupPerforming Setup from the Control Panel AppleTalk Zone TCP/IP Setup optionsEnable Auto IP Config Yes/No Yes TCP/IP Setup with EthernetTCP/IP Ethernet Yes/No Yes Select protocolSubnet Mask IP AddressThis frame type is IPX/SPX Setup optionsWith this protocol Clear Frame Types LPD Setup options Service Setup optionsPServer Setup options Enable LPD Yes/No YesSelect NDS Tree NDS SetupEnable NDS Yes/No No Navigate to the User Login object Subtree to restrict the search and specify the subtree Performing Setup from the Control Panel Enter PasswordNavigate to the Print Server Find queues Entire NDS Tree/Specif. Subtree Entire NDS TreeBrowse to the root of the Print Queue Subtree Bindery Setup menu Bindery Setup optionsBindery Setup Select File Server From List/Search by Name From List Add File ServerAdd Server Enter First Letters of Server NameEnter Your File Server Password Enter Your Login Name guestPrint Servr Password NetWare Print ServerChoose File Server View Server ListEdit Connection Remove support for Exit Bindery SetupRemove File Server Polling Interval options Windows Setup optionsPolling Interval NetWare Server Poll Interval in Seconds 1-3600Server Comments Use Wins Name Server Yes/No NoIf you selected Enter manually Web Services SetupIPP Setup Choose Yes to enable printing through e-mail Port 9100 SetupMail Setup Choose the type of mail server Enter the password for the e-mail accountPoll Interval sec 1-3600 Exit Service SetupPrinter Setup options PostScript Setup options Print Cover Yes/No No PostScript Setup options Order Forward/Reverse ReverseRGB Source Profile EFIRGB/sRGB PC/Apple Standard/None Efirgb Color Setup optionsRGB Separation Output/Simulation Output Pure Black Text On/Off On Performing Setup from the Control Panel Output ProfileBlack Overprint On/Off On Spot Color Matching On/Off OnAdministrative functions in the Setup menu Auto Print Job Log Yes/No No Job Log SetupAuto Clear Job Log Yes/No No Job Log Page Size Tabloid/A3 Letter/A4 Tabloid/A3Exit Setup Page Accessing Setup Setting up the GA-1120 from a Windows ComputerSetting up the GA-1120 from a Windows Computer Remote Fiery SetupGeneral Setup options Setting up the GA-1120 from a Windows Computer Job Log Setup Network Setup Adapters/Ports Ethernet Port SetupProtocols Current AppleTalk zone is displayed AppleTalkIPX/SPX TCP/IP Setting up the GA-1120 from a Windows Computer Services LPD Printing NetWare Printing options Use this option to specify NDS and Bindery servicesIf necessary, enter the password Page Setting up the GA-1120 from a Windows Computer Click OK To ADD Bindery Connections from Remote GA-1120 Setup When you finish adding servers, click OK Novell Setup dialog box appears Specify the polling interval in seconds for NetWare printing PServer Poll IntervalWindows Print Sharing SMB See Http Connection Support WWW Port 9100 printing Mail Service Setup Pat@test.com Verify Password remote setup only-Reenter your passwordPrinter Connections PS PostScript Setup Exiting Setup Exiting SetupPrinting the Configuration 66-1 Configuring the GA-1120 and clients for WebTools Chapter Configuring Fiery WebToolsConfiguring the GA-1120 and clients for WebTools 66-2 Configuring Fiery WebTools Setting up WebToolsGA-1120 home page appears Enter the new WebLink address URL and click OK Setting the WebLink destinationUpdate WebLink dialog box appears Page Administrator functions Administrator functionsThis chapter provides tips on managing GA-1120 printing For these operations These tasks SeeSetting passwords Verify New Password Passwords from the Control PanelPasswords To SET or Change a Password Clearing the GA-1120 Managing Address Books field Administrator subject Fiery e-mail Taskfield Printing a Configuration page from the Control Panel Maintaining optimal GA-1120 performance Shutting down, rebooting, and restarting the GA-1120Make the best use of your network connections Reduce unnecessary two-way communicationGA-1120 will reboot Shutting down and rebooting the Fiery X3eRestarting the GA-1120 Page Troubleshooting during Setup from the Control Panel Troubleshooting the GA-1120This chapter provides troubleshooting tips Network Setup messagesEnable NDS No NDS trees found Enter First Letters File server name not found No NetWare print Novell error Cause Suggested action or exit Novell error messagesAA-5 Troubleshooting 255 Printer not found Runtime error messagesAA-7 Troubleshooting See the following table for the appropriate name AA-8 TroubleshootingThis location For this item TCP/IP networks SeeCannot connect to GA-1120 with Fiery utilities Cannot connect to the GA-1120 with Command WorkStationAA-9 Troubleshooting Page Numerics IndexIndex Index Frame types supported AppleTalk 4-19 IPX/SPX Terms used to describe 4-26tips for experts Index TCP/IP Index Unix
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