Toshiba TRST-56 SERIES, EO1-13016 owner manual Troubleshooting

7.TROUBLESHOOTING EO-13016

7. TROUBLESHOOTING

7. TROUBLESHOOTING

WARNING!

If you cannot solve a problem with the following solutions, do not attempt to repair it by yourself. Turn the power off, unplug the printer, then contact your authorised TOSHIBA TEC representative for assistance.

Problem		Check Pint		Solution
The power is not turned	∙	Is the power cord plugged in	∙	Plug it in correctly.
on. (Power LED does		correctly?
not light.)	∙	Is the power supplied to the	∙ If it is not a power failure, check if the
		AC outlet?		power is supplied to the AC outlet with
				another electric appliance. If not,
				contact your nearest power company.
	∙	Has the circuit breaker	∙	Check the circuit breaker.
		tripped?
Receipt paper is not	∙	Is the receipt roll loaded	∙	Refer to Section 5.3 and load the
issued.		properly?		receipt roll properly.
	∙	Does a paper jam error	∙	Refer to Section 6.2 and remove the
		occur?		jammed paper, and re-load the receipt
				roll.
No printing is performed	∙	Is the interface cable	∙	Connect the interface cable correctly.
though the POWER LED		connected correctly?
lights.	∙	Does the specification of the	∙	Use a TOSHIBA TEC-recommended
		interface cable meet that of		interface cable or an interface cable
		the POS terminal or the		which meets the specification of the
		printer?		printer.
Issued receipt paper is	∙	Is the print head dirty?	∙	Refer to Section 6.1 and clean the
stained.				print head.
Irregular print/blurred	∙	Is the proper paper used?	∙	Refer to Section 2.2 and use the
print				TOSHIBA TEC specified paper.
	∙	Is the paper dampened?	∙	Do not use dampened paper.

NOTE: If any problem occurs other than the above, please contact your authorised TOSHIBA TEC representative.

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