Troubleshooting
When a problem occurs during operation, please check the following troubleshooting guide and take corrective action.
If you cannot solve a problem with the following solutions, do not attempt to repair it by yourself. Turn off the printer, remove the battery pack, then contact a TOSHIBA TEC service representative for assistance.
If an error message is displayed.
When an error message is displayed, follow the respective instruction, then press the [PAUSE] button. The error will be cleared.㩷㩷
| Error Message | Cause | Solution | |
|
|
|
| Turn off the [POWER] button, then back |
|
|
| A parity error or framing error has | to on. Send data from the host to the |
| COMMS ERROR |
| occurred during communication by RS- | printer again. If the problem recurs, |
|
|
| 232C. | please turn off the power and contact |
|
|
|
| TOSHIBA TEC service representative. |
|
|
| The media is not loaded properly. | Load the media properly. |
|
|
|
|
|
PAPER JAM ****
| Remove the jammed media, and load the | |
The media is jammed in the printer. | media properly. Press the [PAUSE] | |
| button. | |
|
| |
The media is not fed properly. | Load the media properly and press the | |
[PAUSE] button. | ||
| ||
|
| |
The reflective sensor does not detect | Load the media properly. | |
black marks . | ||
| ||
|
|
|
|
|
|
|
|
|
| The transmissive sensor does not detect | Load the media properly. If the problem |
|
|
|
|
|
|
|
| gaps between labels. | recurs, set a threshold again. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| Load a new media roll and press the |
| NO PAPER **** |
|
|
|
| The printer ran out of media. | |||
|
|
|
|
| [PAUSE] button. | ||||
|
|
|
|
|
|
|
|
| |
|
|
|
|
|
|
|
|
| |
|
|
|
|
|
|
|
|
|
|
| COVER OPEN **** |
|
| The top cover is opened. | Close the top cover. | ||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| A part of the print head element is | Turn off the printer and contact TOSHIBA |
| HEAD ERROR |
|
|
|
|
|
| TEC service representative for | |
|
|
|
| broken. | |||||
|
|
|
|
|
|
|
| replacement of the print head. | |
|
|
|
|
|
|
|
|
| |
|
|
|
|
|
|
|
|
| Turn off the [POWER] button, then back |
|
|
|
|
|
|
|
|
| to on. Send data from the host to the |
| FLASH WRITE ERR. |
| A flash memory write error occurred. | printer again. If the problem recurs, | |||||
|
|
|
|
|
|
|
|
| please turn off the power and contact |
|
|
|
|
|
|
|
|
| TOSHIBA TEC service representative. |
|
|
|
|
|
|
|
|
| Turn off the [POWER] button, then back |
|
|
|
|
|
|
|
|
| to on. Send data from the host to the |
| FORMAT ERROR |
|
|
| A flash memory format error occurred. | printer again. If the problem recurs, | |||
|
|
|
|
|
|
|
|
| please turn off the power and contact |
|
|
|
|
|
|
|
|
| TOSHIBA TEC service representative. |
28