| Error Message | Cause | Solution | |||||||||||
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| Turn off the [POWER] button, then back | |
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| The flash memory has insufficient area | to on. Send data from the host to the | |
| FLASH MEM FULL |
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| printer again. If the problem recurs, | ||||||
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| for storing data. | ||||||||
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| please turn off the power and contact | ||
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| TOSHIBA TEC service representative. | |
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| Turn off the printer, and replace the | |
| LOW BATTERY |
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| Remaining battery capacity is low. | ||
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| battery pack with a fully charged one. | ||||||
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| Stop printing and wait until the printer | |
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| 㩷 | The print head temperature reached the | automatically restores. If the problem | |
EXCESS HEAD TEMP | recurs, please turn off the power and | |||||||||||||
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| upper limit of the operating temperature. | contact TOSHIBA TEC service | |
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| 㩷 | The ambient temperature reached the | Stop printing until the ambient | ||
AMBIENT TEMP ERR | temperature falls within the printer’s | |||||||||||||
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| upper limit of the operating temperature. | operating temperature range. | |
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| Turn off the printer, disconnect the power | |
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| adapter if connected, and wait until the | |
㩷 | BATT. TEMP ERROR | 㩷 | The battery is extremely hot. | |||||||||||
battery temperature falls within the | ||||||||||||||
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| printer’s operating temperature range. | |
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| Turn off the printer, remove the battery, | |
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| reload it, and turn on the printer again | ||||
HIGH VOLT. ERROR | The battery voltage is abnormal. | If the problem recurs, please turn off the | ||||||||||||
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| power and contact TOSHIBA TEC | |
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| service representative. | |
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| An error was detected while charging | It could be the end of battery life. | |
㩷 | CHARGE ERROR | 㩷 | ||||||||||||
the battery. | Replace the battery pack with a new one. | |||||||||||||
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Command error |
| Turn off the [POWER] button, then back | ||||||||||||
When a command error occurs, up to 16 | to on. Send data from the host to the | |||||||||||||
example | digits of alphanumeric or symbol are | printer again. If the problem recurs, | ||||||||||||
| PC001;0A00,0300, |
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| displayed on the upper line of the LCD. | please turn off the power and contact | ||||
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| TOSHIBA TEC service representative.㩷 | |
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| Turn off the [POWER] button, then back | |
Other error messages | A hardware or software failure occurs. | to on. If the problem recurs, please turn | ||||||||||||
off the power and contact TOSHIBA TEC | ||||||||||||||
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****: The number of unprinted labels 1 to 9999 (in units of label)㩷
㩷
㩷
When the printer does not operate properly
In the case of the following symptoms, please check the respective points and take corrective action.
Symptom
Point to check (Cause)
Solution
The printer does not turn on |
| Load a fully charged battery pack | ||
by pressing the POWER | The battery pack is not loaded correctly. | |||
switch. |
| correctly. | ||
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Fully charged battery is |
| Load a fully charged new battery pack | ||
loaded but the operating | The battery life is expired. | |||
correctly. | ||||
time is short. |
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| The printer is not turned on. | Turn on the printer. | |
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| Bring the printer close to the host so that | |
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| Distance to the host is too far. . | their IrDA windows face each other within | |
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| 10cm. | |
The printer cannot communicate via IrDA.
Angle of the IrDA window is not proper. | Move the printer so that the IrDA window | |||
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| face that of the host. | |
Direct sunlight is coming into the IrDA | Avoid direct sunlight. | |||
window | ||||
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IrDA window is dirty. | Clean the IrDA window. | |||
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Serial interface cable is connected. | Disconnect the | |||
(GH20 only) | printer. | |||
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