Symptom
The printer cannot communicate via IrDA.
Point to check (Cause) | Solution |
The printer is communicating via |
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wireless communication. (GH30/GH40 | Terminate the wireless communication. |
only) |
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Communication conditions are incorrect. Set the communication conditions correctly
Issue mode is incorrect. | Select a correct issue mode. |
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| Transmission speed is incorrect. | Send data at correct transmission speed. | |
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| The printer is not turned on. | Turn on the printer. | |
| Serial interface cable is connected. | Disconnect the | |
The printer cannot | (GH20 only) | printer. | |
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The printer is communicating via |
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communicate via USB. |
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wireless communication. (GH30/GH40 | Terminate the wireless communication | ||
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| only) |
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| Issue mode is incorrect. | Select a correct issue mode. | |
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| The printer is not turned on. | Turn on the printer. | |
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| The interface cable is not connected | Completely connect the interface cable. | |
The printer cannot | properly. | ||
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communicate via serial |
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Issue mode is incorrect. | Select a correct issue mode. | ||
interface (GH20 only) | |||
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| Communication conditions are improper. | Set the communication conditions | |
| properly. | ||
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| The printer is not turned on. | Turn on the printer. | |
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| Distance to the host is too far. | Bring the printer close to the host within 3 | |
| m. | ||
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The printer cannot | The printer is used in a location where it | Avoid such location. | |
communicate via Bluetooth. | is subjected to noise or interference. |
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(GH30 only) | The printer address is not correctly set | Correctly set the print address on the host. | |
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| on the host. | ||
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| Issue mode is incorrect. | Select a correct issue mode. |
The printer is not turned on.
Turn on the printer.
| Distance to the host is too far. | Bring the printer within a wireless | |
| coverage area. | ||
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| Obstacles block the radio wave. | Use the printer in a location with no | |
| obstacles. | ||
The printer cannot |
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The printer is used in a location where it | Avoid such location. | ||
communicate via wireless | |||
LAN. | is subjected to noise or interference. |
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The printer address is not correctly set |
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(GH40 only) | Correctly set the print address on the host | ||
| on the host. | ||
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| Channel setting for the access point or | Avoid using a channel which interferes | |
| host is incorrect. | with adjacent access points. | |
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| Issue mode is incorrect. | Select a correct issue mode. | |
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| The print head is dirty. | Clean the print head. | |
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| The media is not loaded properly. | Load the media properly. | |
Printout is too light. |
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Deteriorated media is used. | Load a new media roll. | ||
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| The media is not a TOSHIBA TEC | Use TOSHIBA TEC approved media. | |
| approved one | ||
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The printer received print | The STATUS lamp is lit or blinking. | Clear the error | |
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data but does not print. | The media is not loaded properly. | Load the media properly. | |
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