Toshiba B-480-QQ owner manual Troubleshooting, Error Message Problem Solution

10. TROUBLESHOOTING

EO1-33008

10. TROUBLESHOOTING

10. TROUBLESHOOTING

WARNING:

If you cannot solve a problem with the following solutions, do not attempt to repair it yourself. Turn the power off, unplug the printer, then contact your Authorized Service representative for assis- tance.

Error Message	Problem	Solution
PAPER JAM	1. The media is not fitted correctly.	1. Re-fit the media correctly.
****		➔ Press the [RESTART] key.
	2. The media path is jammed and	2. Remove the cause of the jam and
	does not feed smoothly.	replace the media correctly.
		➔ Press the [RESTART] key.
	3. The installed media type does not	3. Turn the power off then on again.
	match the selected sensor.	Select the correct sensor.
		➔ Feed the media.
	4. The black mark position on the	4. Adjust the sensor position.
	media does not match the sensor	➔ Press the [RESTART] key.
	position.
	5. The installed media size is different	5. Turn the power off then on again.
	from the programmed size.	Set the correct media size.
		➔ Feed the media.
	6. The feed gap sensor cannot see	6. Set the threshold (see page 9-4).
	the difference between the print	Else
	area and the gap.	Turn the power off and call your
		Authorized Service representative.
HEAD OPEN	Feed or printing has been attempted	Lower the print head.
****	while the print head is raised.	➔ Press the [RESTART] key.
NO PAPER	The media has run out.	Load new media.
****		➔ Press the [RESTART] key.
NO RIBBON	The ribbon has run out.	Load a new ribbon.
****		➔ Press the [RESTART] key.
REWIND FULL	Too much backing paper or media is	Remove the backing paper or media
****	wound on the internal take-up spool.	from the internal take-up spool.
		Then press the [RESTART] key.
EXCESS HEAD	The print head is too hot.	Turn the power off and decrease the
TEMP		print head temperature.
RIBBON ERROR	There is a fault with the ribbon sensor.	Turn the power off. Contact your Au-
****		thorized Service representative.

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