12. TROUBLESHOOTING | |
| 12. TROUBLESHOOTING |
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| Error type | Problem | Solution |
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| CUTTER ERROR | Paper is jammed in the cutter. | Remove the jammed paper and feed |
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| the undamaged media through the |
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| cutter (See page |
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| → Press the [PAUSE] key. |
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| Else |
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| Turn the power off and contact your |
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| Authorized Service representative. |
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| Other Error | Hardware or software trouble. | Turn the power off then on again. If |
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| the problem still exists turn the power |
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| off and contact your Authorized Ser- |
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| vice representative. |
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NOTE: If an error cannot be cleared by pressing the [PAUSE] key, the power must be switched off then on again.
Once the power has been switched off and on, all the print data in the printer is cleared.
Problem |
| Solution |
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No print. | 1. | Check that the paper and ribbon are loaded correctly. |
| 2. | Check that print head is set correctly. |
| 3. | Check the cabling between the printer and the host. |
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Dots missing in the | Dirty print head. → Clean the print head. | |
print. | Call your Authorized Service representative if necessary. | |
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Unclear (or blurred) | 1. | Dirty print head. → Clean the print head. |
printing. | 2. | Bad or faulty ribbon. → Replace ribbon. |
| 3. | Poor paper quality. → Change paper type. |
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Power does not come | 1. | Plug power cord into an AC socket. |
on. | 2. | Check the circuit breakers or fuses. |
| 3. | Plug another appliance into the AC socket to check if there is power |
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| supplied. |
| Call your Authorized Service representative if necessary. | |
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Printer does not cut. | Check for a paper jam in the cutter. | |
| Call your Authorized Service representative if necessary. | |
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You see a raised nap | 1. | Clean the cutter blades. |
where the paper has | 2. | The blades are worn. |
been cut. |
| → Call your Authorized Service representative. |
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