IBM SC31-6254-01 manual Data Default for Three-Way, ¹ Send, Default Directory for Three-Way

Data Default for Three-Way

Conference

Calls:

You can select either of the following data

options

as

your default:

¹

Update

Target

Host

Screen

, which causes

the

target agent’s screen to be the

same

as

yours

when

you initiate the conference; the other

agent can update the data

with this option,

thus

enabl

agent

to

take

over

the

transaction

with

the

caller

or

¹ Send

Host Screen Image

, which will

display

a copy of

your current host

screen on

the

target

agent’s

screen

when

you

initiate the

conference; with

this

option, however,

the

other

agent can

view

the

data.

If

you

regularly

(or

only)

send

one

type

of

data,

you

can

establish

it as

your

default (and a

specify

it

each

time

you

conference

data).

Do the following to set your data default:

1. Click on theConference pushbutton to open the CCWin Conference window.

2.Click onDefaults on the menu bar.

The Defaults pull-down menu appears.

3. Click onData on the Defaults pull-down menu.

4. Do one of the following:

¹ Click onUpdate Target Host Screen

or

¹Click onSend Host Screen Image

If you do not have a need to send No hostHost data,Data toclickestablishon this option as your default.

Default Directory for Three-Way

Conference

Calls:

You can set the system directory or

Personal

Directory

as

your default

directory

for setting up three-way conference calls.

The

directory you

select

should

contain

the

names

and extensions of the agents you

work with,

as

as

certain departments or

groups

in

your

company.

This enables you to quickly find an

extension

for

agent or

department

when

you need

to set up

a

three-way conference call.

Do the following to set a default directory:

1. Click on theConference pushbutton to open the CCWin Conference window.

2. Click onDirectory on the CCWin Conference window menu bar.

The Directory pull-down menu appears, as shown in Figure 30 on page 57.

56 CallPath CallCoordinator for Windows: User’s Guide