Using the Actions Pull-Down Menu | IBM SC31-6254-01 guide

Using	the	Pushbuttons
The	row	of pushbuttons		makes available			the	following telephone features (see Figure 11 on page 27):
Dial		Enables you to make a call
Answer		Enables you to answer a call
Hang	Up	Enables you to disconnect a call
Transfer		Enables you to transfer a call
Conference		Enables	you	to	set up a three-way				conference call
Hold		Enables	you	to	place a	call	on	Hold
Retrieve		Enables	you	to reconnect to a call on Hold
Call	Log	Enables you to access the Call Log
Notes		Enables	you	to	access	the	note	pad	feature

To access one of these features, just click on the pushbutton with your mouse.

Using the Actions Pull-Down Menu

The same telephone features are available from the Actions pull-down menu on the CallCoordinator for Windows menu bar.

To open the Actions pull-down menu, do the following:

Click onActions .

When

selected,Actions

displays

a

pull-down

menu

of

the following telephone features (see Figure 12 on

page

29):

Dial

Enables you to make a call

Answer

Enables you to answer a call

Hang

Up

Enables you to disconnect a call

Transfer

Enables you to transfer a call

Conference

Enables

you

to

set up a three-way conference call

Hold

Enables

you

to

place a call on Hold

Retrieve

Enables

you

to

reconnect to

a

call

on

Hold

The

Actions pull-down menu

also

includes

an

exit

option, as follows:

Exit

Enables

you

to

exit

CallCoordinator

for

Windows

28 CallPath CallCoordinator for Windows: User’s Guide

Image 44

IBM SC31-6254-01 manual Using the Actions Pull-Down Menu

Contents

User’s Guide Page ÉÂÔ CallPath CallCoordinator for Windows SC31-6254-01 1994 Contents Glossary Index Contents Vi CallPath CallCoordinator for Windows User’s Guide Figures Page Service Marks CallPath CallCoordinator for Windows User’s Guide Who Should Use This Book About How to Use This Book How This Book is OrganizedHighlighting Conventions Bold What’s New in This Book Where to Find More Information Introducing CallCoordinator FeaturesWhat Is CallCoordinator for Windows? Feature CallIntelligent Answering Personal Directory Access to a System Directory Transfer CallPath CallCoordinator for Windows User’s Guide For WorksHost Files HAT System How to Start CallCoordinator for WindowsChapter Manager Main Window Menu Bar Status Messages Comment Line Pushbuttons MenuSelecting Help Your Keyboard MenuFrom Key Window Only By doing Following Move Managing Windows in CallCoordinator for Windows For WindowsMenu Box Moving Exit Options Messages Messages Mode For Windows Screen CallCoordinator for Windows Screen Mode-Icons with Text Click onScreen Settings CallCoordinator for Windows Screen Settings Pull-Down Menu Calls Received Setting the Colors for the Telephone Icons Set Color Window Using the steps Just Described Administrator Getting Exit Exiting CallCoordinator for WindowsTo Exit Features How To Select Line How to Access the Telephone Features CallCoordinator for Windows Main Window-Pushbuttons Using the Actions Pull-Down Menu Displays Text Icon for That Feature Gray. You cannot Select How to Log on to Your Switch SwitchDefinity Generic ¹ Agent ID OnLogon Agent ID Activity Activity StatusIndicating Click onAgent Activity Not WorkStatus to the Northern Telecom Meridian Indicating Activity Status to Available Prefix How to Make CallsDialing a Number Keeping the Dial Pad Open Pad Open Directory Window OrPersonal DirectoryDirectories Dial Pad Calls Updating Entries in Your Personal DirectoryClick onDirectory HAT After Click onDo not run HAT with DialOnHold OnNotes Make any other edits.←UseBackspace How to Answer Calls After Can Seen Agent How to Transfer Calls and DataData You May Find This Feature Most Useful When Transferring Host Image Selecting Your DefaultsTransfers Number Directory For Transfers Default OnDefaultsYour Personal Directory Session Or Del Key to Delete any Characters Enter any New Ones Click How to Set Up Three-Way Conference Calls Setting Up Three-Way Conference Calls Optionally, click You cannot Enter ¹ Send Data Default for Three-WayDefault Directory for Three-Way Session Your Personal Chapter Using Creating Accessing the Call Log and Personal Directory Features CallCoordinator for Windows Main Window-Call Log Pushbutton Using the Pushbutton Using the Features Pull-Down MenuCall Logging Agent Activity CallPath CallCoordinator for Windows User’s Guide Use the Call Enabling the Call Log Opening the Call Log OrDel Call CallPath CallCoordinator for Windows User’s Guide Log Managing the Call Setting View Log Settings View Folder Ascending Call LogSorting Button for the columnSortedin Columnsthe Box Setting the Filter FilterView Columns TheSort Type Column Type Date OrAfter TheTime Call Log Filter Time Box Filtering Phone Number Column DisplaysFilterhe Phone Number Description Call Log Filter Notes Box Settings Sort Setting Threshold Using the Call Log and Creating Your Personal81 Directory Setting Toolbar Log Settings Toolbar Folder ¹ Click onNo toolbar Call Log Toolbar-Icons and Text Call Log Toolbar-Icons Only Your Your Call LogDeleting a Call Log Entry Controlling File File How Adding an Entry CCWin Personal Directory Window Updating an Entry Personal OnCancelRemoving an Entry Using the Call Log and Creating Your Personal91 Directory CallPath CallCoordinator for Windows User’s Guide Glossary PBX Index Window See Host Switches Page Communicating Your Comments to IBM For User’s Business Reply Mail Page Éâôù