What’s New in This Book | IBM SC31-6254-01 manual

What’s New in This Book

CallCoordinator for Windows Version 1.0.2 has new features. The following are described in this b

¹Multiline capability, which enables CallCoordinator for Windows to work with up to four lines on telephone set

¹	Directory	search capability, which	enables alphabetical searches	of	directory	information
¹	Switch logon	and logoff capability,	which enables agents to log on	and	log off	supported switc

¹Agent status indication capability, which enables agents to indicate their status (for example “Ready”)

¹Target screen popup, which enables agents to accept or decline incoming data transfers

About This Book xiii

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IBM SC31-6254-01 manual What’s New in This Book

Contents

User’s Guide Page ÉÂÔ CallPath CallCoordinator for Windows SC31-6254-01 1994 Contents Glossary Index Contents Vi CallPath CallCoordinator for Windows User’s Guide Figures Page Marks Service CallPath CallCoordinator for Windows User’s Guide About Who Should Use This Book Bold How to Use This BookHow This Book is Organized Highlighting Conventions What’s New in This Book Where to Find More Information Features What Is CallCoordinator for Windows?Introducing CallCoordinator Personal Directory FeatureCall Intelligent Answering Transfer Access to a System Directory CallPath CallCoordinator for Windows User’s Guide Files ForWorks Host HAT How to Start CallCoordinator for Windows ChapterSystem Manager Menu Bar Main Window Comment Line Status Messages Help PushbuttonsMenu Selecting Key Your KeyboardMenu From Window Only By doing Following Move Moving Managing Windows in CallCoordinator for WindowsFor Windows Menu Box Exit Options Messages Messages For Windows Screen Mode CallCoordinator for Windows Screen Mode-Icons with Text CallCoordinator for Windows Screen Settings Pull-Down Menu Click onScreen Settings Received Calls Set Color Window Setting the Colors for the Telephone Icons Using the steps Just Described Getting Administrator Exiting CallCoordinator for Windows To ExitExit Features How To Select Line CallCoordinator for Windows Main Window-Pushbuttons How to Access the Telephone Features Using the Actions Pull-Down Menu Displays Text Icon for That Feature Gray. You cannot Select ¹ Agent ID How to Log on to Your SwitchSwitch Definity Generic Agent ID OnLogon Click onAgent Activity ActivityActivity Status Indicating Work Status to the Northern Telecom MeridianNot Available Indicating Activity Status to How to Make Calls Dialing a NumberPrefix Pad Open Keeping the Dial Pad Open Directory Dial Pad WindowOrPersonal Directory Directories Updating Entries in Your Personal Directory Click onDirectoryCalls HAT OnNotes AfterClick onDo not run HAT with Dial OnHold Make any other edits.←UseBackspace How to Answer Calls After Can Seen How to Transfer Calls and Data DataAgent You May Find This Feature Most Useful When Transferring Host Selecting Your Defaults TransfersImage Directory For Transfers Number Session DefaultOnDefaults Your Personal Directory Or Del Key to Delete any Characters Enter any New Ones Click Setting Up Three-Way Conference Calls How to Set Up Three-Way Conference Calls Optionally, click You cannot Enter Data Default for Three-Way Default Directory for Three-Way¹ Send Session Your Personal Creating Chapter Using CallCoordinator for Windows Main Window-Call Log Pushbutton Accessing the Call Log and Personal Directory Features Agent Activity Using the PushbuttonUsing the Features Pull-Down Menu Call Logging CallPath CallCoordinator for Windows User’s Guide Enabling the Call Log Use the Call Opening the Call Log Call OrDel CallPath CallCoordinator for Windows User’s Guide Managing the Call Log Log Settings View Folder Setting View Call Log SortingAscending Button for the columnSortedin Columnsthe Box Columns Setting the FilterFilter View TheSort Type Type Column OrAfter Date Call Log Filter Time Box TheTime Filtering DisplaysFilterhe Phone Number Phone Number Column Call Log Filter Notes Box Description Sort Settings Threshold Setting Using the Call Log and Creating Your Personal81 Directory Log Settings Toolbar Folder Setting Toolbar Call Log Toolbar-Icons and Text ¹ Click onNo toolbar Call Log Toolbar-Icons Only Controlling YourYour Call Log Deleting a Call Log Entry File File How CCWin Personal Directory Window Adding an Entry Updating an Entry OnCancel Removing an EntryPersonal Using the Call Log and Creating Your Personal91 Directory CallPath CallCoordinator for Windows User’s Guide Glossary PBX Index Window See Host Switches Page Communicating Your Comments to IBM User’s For Business Reply Mail Page Éâôù