Index
A | Call | Log | (continued) | |
| notes, | adding | 65 | |
ACD (automatic call distribution) 10 |
| notes, | opening | 65 |
Actions | opening | 64 | |
Activity window |
| overflow | threshold, setting 80 |
AT&T DEFINITY | Generic 3 switch, for 32 | printing | 85 |
Northern Telecom Meridian 1 switch, for 33 | saving | 86 | |
ROLM 9751 switch, for 34 |
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| settings, | specifying |
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additional CallCoordinator for Windows features | 2 filter |
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agent | activity | status, | indicating |
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| overflow | 80 |
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AT&T DEFINITY Generic 3 switch, for 32 |
| sort | 69 |
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Northern | Telecom | Meridian | 1 | switch, | for | 33 | toolbar | 82 |
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ROLM 9751 switch, for 34 |
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| view | 68 |
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answering | calls |
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| sorting | 69 |
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displaying |
| CallCoordinator | for | Windows | main | windowtoolbar, | setting |
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on | inbound | calls, | controlling | 20 |
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| how | to | 82 |
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how | to | 43 |
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| icons | and | text | 83 |
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Notes | feature, | using | 44 |
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| icons | only | 84 |
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other | features, | using | 44 |
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| no | toolbar | 83 |
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status |
| messages, | understanding | 43 |
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| text | only | 84 |
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automatic |
| call | distribution | (ACD) | 10 |
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| view, | setting | 68 |
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| view, sort, and filter, using together 79 | ||||||||||
C |
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| CallCoordinator | for | Windows |
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| description | of | 1 |
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Call Log |
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| exiting |
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accessing |
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| using CallCoordinator for Windows 24 |
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CCWin Call Log window, description of 64 |
| using | Windows | 24 |
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clearing |
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controlling |
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| Call | Log | 2 |
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clearing | log | 86 |
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deleting | entry | 85 |
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| intelligent | answering |
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printing |
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| Note Pad | 2 |
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saving |
| log | 86 |
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| Personal | Directory | 2 |
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data | tracked |
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| QuickKeys | 3 |
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disabling |
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| system directories, access to 3 |
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displaying |
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| telephone | 1 |
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enabling |
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| help, | getting | 23 |
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entry, |
| deleting 85 |
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| Host | Application | Transaction | files, using | 5 | |||||||||||
filter, | setting |
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| main window |
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date | column |
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| comment | line | 10 |
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how | to | 71 |
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| displaying | on | inbound | calls, controlling | 20 | |||||||||
notes | column |
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| menu bar 9, 27, 28, | 60 |
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party | column | 76 |
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| moving | 14 |
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phone | number | column | 77 |
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| pushbuttons | 9, | 28, | 61 |
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time |
| column | 75 |
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| screen mode, | selecting | 17 |
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type | column | 73 |
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| status | messages | 10 |
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Copyright IBM Corp. 1994 | 95 |
