See Host | IBM SC31-6254-01 specs

displaying CallCoordinator for Windows main window on
inbound	calls, controlling 20	N
		Notes feature
F		CCWin Notes window 42, 44
F		using	41, 44
Features	pull-down menu 61
H		P
H		Personal	Directory


HAT	(Host		Application Transaction)				file	accessing	60
See Host			Application		Transaction		(HAT) file	call transfer, using with 50
help	information							creating	88
from CallCoordinator for Windows 23								description of		87
from		system		administrator		23		dial pad, using with 37
Host	Application			Transaction		(HAT)	file	entries,	adding	88
CCWin		Run	HAT	window,	using 40			entries,	removing	90

description

of

5,

39

entries,

updating

selecting

40

CCWin

Conference

window,

from 58

CCWin

Dial Pad window, from 39

I

CCWin

Personal Directory window, from 89

CCWin

Transfer

window, from 51

searching

36

intelligent

answering

2

CCWin Dial Pad window, from 36

L

three-way

conference call, using with 56

pull-down

menu,

opening

using

keyboard

12

LAN (local

area

network)

5

using

mouse

11

line, selecting

26

local area network (LAN) 5

Q

logging

on

to

switch

AT&T

DEFINITY

Generic

3

switch

30

3

Northern Telecom Meridian 1 switch 31

QuickKeys

Logon/Logoff

window

AT&T DEFINITY Generic 3 switch, for 30

31S

Northern

Telecom

Meridian

1 switch, for

screen

mode

M

button with text, setting 18

buttons

only,

setting

18

description

of

17

making

calls

icons

only,

setting

17

CCWin

Dial

Pad

window

35

setting

19

CCWin

Run

HAT

window

40

Set Color

window

22

dial

pad,

keeping

open

36

Settings pull-down menu 9, 16

dialing

a

number,

how

to

35

status

messages

directory,

selecting

37,

38

icons,

and

10

HAT

table,

selecting

5,

39

multiple

lines,

and

10

how

to

35

Set

Color

window

22

Notes

feature,

using

41

telephone icons, setting colors for 21

other

features,

using

41

switches

status

messages,

understanding

36

AT&T

DEFINITY

Generic

3

Activity

window

32

agent

activity

status,

indicating 32

Index 97

Image 113

IBM SC31-6254-01 manual See Host

Contents

User’s Guide Page ÉÂÔ CallPath CallCoordinator for Windows SC31-6254-01 1994 Contents Glossary Index Contents Vi CallPath CallCoordinator for Windows User’s Guide Figures Page Marks Service CallPath CallCoordinator for Windows User’s Guide About Who Should Use This Book How This Book is Organized How to Use This BookHighlighting Conventions Bold What’s New in This Book Where to Find More Information Introducing CallCoordinator FeaturesWhat Is CallCoordinator for Windows? Call FeatureIntelligent Answering Personal Directory Transfer Access to a System Directory CallPath CallCoordinator for Windows User’s Guide Works ForHost Files HAT System How to Start CallCoordinator for WindowsChapter Manager Menu Bar Main Window Comment Line Status Messages Menu PushbuttonsSelecting Help Menu Your KeyboardFrom Key Window Only By doing Following Move For Windows Managing Windows in CallCoordinator for WindowsMenu Box Moving Exit Options Messages Messages For Windows Screen Mode CallCoordinator for Windows Screen Mode-Icons with Text CallCoordinator for Windows Screen Settings Pull-Down Menu Click onScreen Settings Received Calls Set Color Window Setting the Colors for the Telephone Icons Using the steps Just Described Getting Administrator Exit Exiting CallCoordinator for WindowsTo Exit Features How To Select Line CallCoordinator for Windows Main Window-Pushbuttons How to Access the Telephone Features Using the Actions Pull-Down Menu Displays Text Icon for That Feature Gray. You cannot Select Switch How to Log on to Your SwitchDefinity Generic ¹ Agent ID Agent ID OnLogon Activity Status ActivityIndicating Click onAgent Activity Not WorkStatus to the Northern Telecom Meridian Available Indicating Activity Status to Prefix How to Make CallsDialing a Number Pad Open Keeping the Dial Pad Open Directory OrPersonal Directory WindowDirectories Dial Pad Calls Updating Entries in Your Personal DirectoryClick onDirectory HAT Click onDo not run HAT with Dial AfterOnHold OnNotes Make any other edits.←UseBackspace How to Answer Calls After Can Seen Agent How to Transfer Calls and DataData You May Find This Feature Most Useful When Transferring Host Image Selecting Your DefaultsTransfers Directory For Transfers Number OnDefaults DefaultYour Personal Directory Session Or Del Key to Delete any Characters Enter any New Ones Click Setting Up Three-Way Conference Calls How to Set Up Three-Way Conference Calls Optionally, click You cannot Enter ¹ Send Data Default for Three-WayDefault Directory for Three-Way Session Your Personal Creating Chapter Using CallCoordinator for Windows Main Window-Call Log Pushbutton Accessing the Call Log and Personal Directory Features Using the Features Pull-Down Menu Using the PushbuttonCall Logging Agent Activity CallPath CallCoordinator for Windows User’s Guide Enabling the Call Log Use the Call Opening the Call Log Call OrDel CallPath CallCoordinator for Windows User’s Guide Managing the Call Log Log Settings View Folder Setting View Ascending Call LogSorting Button for the columnSortedin Columnsthe Box Filter Setting the FilterView Columns TheSort Type Type Column OrAfter Date Call Log Filter Time Box TheTime Filtering DisplaysFilterhe Phone Number Phone Number Column Call Log Filter Notes Box Description Sort Settings Threshold Setting Using the Call Log and Creating Your Personal81 Directory Log Settings Toolbar Folder Setting Toolbar Call Log Toolbar-Icons and Text ¹ Click onNo toolbar Call Log Toolbar-Icons Only Your Call Log YourDeleting a Call Log Entry Controlling File File How CCWin Personal Directory Window Adding an Entry Updating an Entry Personal OnCancelRemoving an Entry Using the Call Log and Creating Your Personal91 Directory CallPath CallCoordinator for Windows User’s Guide Glossary PBX Index Window See Host Switches Page Communicating Your Comments to IBM User’s For Business Reply Mail Page Éâôù