IBM SC31-6254-01 manual Selecting Your Defaults, Transfers, Image

When

a call is

transferred,

CallCoordinator

for

Windows displays the following message at the

bott

the

target

agent’s

window:

Call from Summers Frank. Transferred from Mike.

The

first

name in the SummersmessageFrank( ) is the

name

of

the

person

beingf thattransferredname

(

is

in

the

currently

selected directory;

otherwise, the

telephone number is displayed). The

seco

(Mike) is the name of the agent transferringif the agentthe

callis in( the

currently selected

directory;

otherwise,

the

extension is

given instead

of the

name).

Selecting Your Defaults

You can simplify call and data transfers for yourself by setting a few defaults. The following available for you to set:

¹

The

type

of

data

to

transfer;

see

“Data

Default

for

Transfers”

for

more

information.

¹

A

default

telephone

directory;

see

“Default

Directory

for

Transfers”

on

page 50

for

more

inf

¹

A

default

transfer

number;

see

“Default

Transfer

Number”

on

page 50

for

more

information.

¹ A default host session;

see

“Default

Host

Session”

on

page 51

for

more

information.

Note:

When

you

exit

CallCoordinator

for

Windows,

any

defaults

that

you

set

are

lost. To

use

them

again,

you

must

reset

them.

Data

Default

for

Transfers:

You can select either of the following data options as your default:

¹

Update

Target

Host

Screen

,

which

causes

the

target

agent’s

screen

to

be

the same as yours whe

you

initiate

the

transfer;

the

other

agent

can

update

the data

with

this

option,

thus

enab

to

take

over

the

transaction

with

the

caller

or

¹ Send

Host

Screen

Image

,

which

will

display

a

copy

of

your

current host screen on the target

agent’s

screen

when

you

initiate

the

transfer;

with this

option,

however,

the other

agent

ca

the

data.

If

you

regularly

(or

only)

send

one

type

of

data,

you

can

establish it

as

your

default

(an

specify

it

each

time

you

transfer

data).

Do

the

following

to

set

your

data

default:

1. Click on theTransfer pushbutton to open the CCWin Transfer window.

2.Click onDefaults on the menu bar.

The Defaults pull-down menu appears.

3. Click onData on the Defaults pull-down menu.

4. Do one of the following:

¹ Click onUpdate Target Host Screen

or

¹Click onSend Host Screen Image

If you do not have a need to send No hostHost data,Data toclickestablishon this option as your default.

Chapter 3. Using the Telephone49Features