Using

Other

Features

after

Answering

a

Call

 

 

 

 

 

After you

answer

a

call,

you

can

also

use

the

following features from the CallCoordinator for Window

main

window:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Hang

Up

Click

onHang

Up

 

to

hang

up

your telephone.

Transfer

Click

onTransfer

 

to

transfer

a

call.

 

 

Conference

Click

onConference

 

 

to

set

up

a

three-way

conference call.

Hold

 

Click

onHold

 

to

place

a

caller

on

Hold.

 

 

Retrieve

Click

onRetrieve

 

to

reconnect

to

a

caller

on Hold.

Notes

 

Click

onNotes

 

to

access

the

note

pad

feature.

In the event a telephone feature is not available because your telephone system does not support CallCoordinator for Windows displays the associated text, button, and icon in gray. You cannot select feature.

Using

the

Notes Feature

 

 

 

 

 

 

 

When you answer a call, you

can open the

CallCoordinator

for Windows note pad feature to

take

note

while talking to the caller. You can continue

taking notes

after hanging

up. The notes

that

you

enter

stored

by

CallCoordinator for

Windows.

 

 

 

 

 

 

Do

the

following

to record a

note during a

telephone call:

 

 

 

 

1.

Click

on

theNotes

pushbutton.

 

 

 

 

 

 

 

The

CCWin Notes window appears (Figure 24

on page 45

shows the CCWin

Notes window

with a

 

 

sample note).

 

 

 

 

 

 

 

 

44 CallPath CallCoordinator for Windows: User’s Guide

Page 60
Image 60
IBM SC31-6254-01 manual After