Updating Entries in Your Personal Directory | IBM SC31-6254-01

Updating Entries in Your Personal Directory

You can update entries in your Personal Directory from the CCWin Dial Pad window. Do the following

1.Click onDirectory .

The Directory pull-down menu appears.

2.

Click

onUpdate Personal Directory

.

CallCoordinator

for

Windows

displays

the

CCWin

Personal

Directory

window (see Figure 52 on

page

88).

3.

Click

on

the

letter (in

the

row

of

letters

below

the

menu

bar) corresponding to the first

last name) of the entry

to be changed. (Use the

scroll arrow to display the remaining lett

sary.)

For

example,

to locate

an

entry

beginningG , withclick Gtheon.

letter

CallCoordinator for Windows displays the entries beginning with that letter.

4. Click

on

the

entry

that

you

want

to

update. (Use

the scroll

arrows

to scroll through

the l

sary.)

CallCoordinator

for Windows displays the entry.

5. Move

to the

appropriate

box.

6. Make

your

changes

using← Backspacethe(

)

or Del

key

to

delete

any

characters,

and

enter

any

new

ones.

7.

Click

onUpdate

or

pressEnter .

If

you change your mind about

updating

thisCancel

entry,.The

entryclick

onwill

be

cleared

from

this

window

(but not from your Personal Directory).

In

addition

to

updating,

you

can

also add

and

remove

Personal

Directory

entries from

the

CCWin

Pad

window. See

“How

to

Create

Your

Personal

Directory”

on

page 87

for

complete

instructions

on

creating

and

maintaining

your

Personal

Directory.


Selecting a		HAT	Table	for	Making	Outbound		Calls
Host	Application Transaction					(HAT)	files		are special files developed	by your system	administrator
provide		additional		features to			you through CallCoordinator for Windows. One such feature that can
provided		through		HAT	files	is	intelligent answering. For example, when			your telephone	rings, the HAT
can	instruct		CallCoordinator			for	Windows		to access your business database, locate the caller’s ac
and	display		the	account data			on	your	screen.

A similar capability can be provided for outbound calling; when you dial a number, the HAT file execute instructions to display the account data of the party you are calling. The data is i before the customer answers your call.

HAT files are made up of tables that contain different types of instructions for CallCoordinator Windows. When CallCoordinator for Windows was installed for you, your system administrator specified what HAT tables are available for your use. You can, if applicable, select the HAT table desi outbound calls.

Chapter 3. Using the Telephone39Features

Image 55

IBM SC31-6254-01 manual Updating Entries in Your Personal Directory, Click onDirectory, Calls

Contents

User’s Guide Page ÉÂÔ CallPath CallCoordinator for Windows SC31-6254-01 1994 Contents Glossary Index Contents Vi CallPath CallCoordinator for Windows User’s Guide Figures Page Marks Service CallPath CallCoordinator for Windows User’s Guide About Who Should Use This Book Bold How to Use This BookHow This Book is Organized Highlighting Conventions What’s New in This Book Where to Find More Information What Is CallCoordinator for Windows? FeaturesIntroducing CallCoordinator Personal Directory FeatureCall Intelligent Answering Transfer Access to a System Directory CallPath CallCoordinator for Windows User’s Guide Files ForWorks Host HAT Chapter How to Start CallCoordinator for WindowsSystem Manager Menu Bar Main Window Comment Line Status Messages Help PushbuttonsMenu Selecting Key Your KeyboardMenu From Window Only By doing Following Move Moving Managing Windows in CallCoordinator for WindowsFor Windows Menu Box Exit Options Messages Messages For Windows Screen Mode CallCoordinator for Windows Screen Mode-Icons with Text CallCoordinator for Windows Screen Settings Pull-Down Menu Click onScreen Settings Received Calls Set Color Window Setting the Colors for the Telephone Icons Using the steps Just Described Getting Administrator To Exit Exiting CallCoordinator for WindowsExit Features How To Select Line CallCoordinator for Windows Main Window-Pushbuttons How to Access the Telephone Features Using the Actions Pull-Down Menu Displays Text Icon for That Feature Gray. You cannot Select ¹ Agent ID How to Log on to Your SwitchSwitch Definity Generic Agent ID OnLogon Click onAgent Activity ActivityActivity Status Indicating Status to the Northern Telecom Meridian WorkNot Available Indicating Activity Status to Dialing a Number How to Make CallsPrefix Pad Open Keeping the Dial Pad Open Directory Dial Pad WindowOrPersonal Directory Directories Click onDirectory Updating Entries in Your Personal DirectoryCalls HAT OnNotes AfterClick onDo not run HAT with Dial OnHold Make any other edits.←UseBackspace How to Answer Calls After Can Seen Data How to Transfer Calls and DataAgent You May Find This Feature Most Useful When Transferring Host Transfers Selecting Your DefaultsImage Directory For Transfers Number Session DefaultOnDefaults Your Personal Directory Or Del Key to Delete any Characters Enter any New Ones Click Setting Up Three-Way Conference Calls How to Set Up Three-Way Conference Calls Optionally, click You cannot Enter Default Directory for Three-Way Data Default for Three-Way¹ Send Session Your Personal Creating Chapter Using CallCoordinator for Windows Main Window-Call Log Pushbutton Accessing the Call Log and Personal Directory Features Agent Activity Using the PushbuttonUsing the Features Pull-Down Menu Call Logging CallPath CallCoordinator for Windows User’s Guide Enabling the Call Log Use the Call Opening the Call Log Call OrDel CallPath CallCoordinator for Windows User’s Guide Managing the Call Log Log Settings View Folder Setting View Sorting Call LogAscending Button for the columnSortedin Columnsthe Box Columns Setting the FilterFilter View TheSort Type Type Column OrAfter Date Call Log Filter Time Box TheTime Filtering DisplaysFilterhe Phone Number Phone Number Column Call Log Filter Notes Box Description Sort Settings Threshold Setting Using the Call Log and Creating Your Personal81 Directory Log Settings Toolbar Folder Setting Toolbar Call Log Toolbar-Icons and Text ¹ Click onNo toolbar Call Log Toolbar-Icons Only Controlling YourYour Call Log Deleting a Call Log Entry File File How CCWin Personal Directory Window Adding an Entry Updating an Entry Removing an Entry OnCancelPersonal Using the Call Log and Creating Your Personal91 Directory CallPath CallCoordinator for Windows User’s Guide Glossary PBX Index Window See Host Switches Page Communicating Your Comments to IBM User’s For Business Reply Mail Page Éâôù